Rail Balco Posted October 16, 2017 Share Posted October 16, 2017 Hi, when customer contacts us through contact form, we can reply him efficiently, but once customer responds to our reply, we do not see this reply in our backend and we have to answer through webmail. Is there any way how to configure backend to display also incoming replies? Thx! Link to comment Share on other sites More sharing options...
bellini13 Posted October 16, 2017 Share Posted October 16, 2017 Well that depends, it sounds like the customer is just replying to the email they receive, instead of clicking on the link to reply. Is that the case? Link to comment Share on other sites More sharing options...
Rail Balco Posted October 16, 2017 Author Share Posted October 16, 2017 yes, thats the case. Link to comment Share on other sites More sharing options...
bellini13 Posted October 16, 2017 Share Posted October 16, 2017 I thought you could define a reply-to address, depending on your version of Prestashop perhaps. However the idea being that you use an invalid email address as the reply to, something that will be returned to the customer so they know it failed. And in your email, you should inform them not to reply to the email they receive, but rather they should click on the link to reply. Link to comment Share on other sites More sharing options...
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