Blank page on frontend and backend PS 1.7

[gianlucasavini]

I have a multishop in PS 1.7

 

On activating a theme in the second shop (that was working with the standard theme) the website has started to stop working, presenting blank pages both on the frontend and on the backend, which is inaccessible.

The PHP memory limit is 512M

 

How can I solve this?

 

Thanks in advance

[Zohaib-fk]

Hi,

 

We can enable debug mode from config folder defines.inc.php file.

 

This help us to know error message instead blank screen,trouble shoot and solve the problem.

 

Below is the code in file defines.inc.php file on version 1.7.x and _PS_MODE_DEV_ need to set true.

 

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', true);
}

[Gerardo Garcia]

On 14/10/2017 at 5:04 AM, zohaib82 said:

Hi,

 

We can enable debug mode from config folder defines.inc.php file.

 

This help us to know error message instead blank screen,trouble shoot and solve the problem.

 

Below is the code in file defines.inc.php file on version 1.7.x and _PS_MODE_DEV_ need to set true.

 

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', true);
}

 

Ok I'm a newbie on this, I also got this issue, when I load my Shop on Firefox or Chrome it runs without problems.

But when I try to run it on Safari (Mac, iOS devices like: iPhone and iPads) I only get a Blankpage, As you recommended I activate it the Developer mode, Changing the FALSE to TRUE of the "defines.inc.php", located at /clickandbuilds/PrestaShop/Wearmex/config/

In my ONE&ONE Webhosting.

 

And thats What I get, when I run the Shop on Safari.

 

 

Any suggestions?

 

 

 

[Zohaib-fk]

Hi,

Could you share details about your prestashop version,store url .

I will try to reproduce the issue at my end as per your prestashop version and provide solution to solve the problem.

[Gerardo Garcia]

1 hour ago, zohaib82 said:

Hi,

Could you share details about your prestashop version,store url .

I will try to reproduce the issue at my end as per your prestashop version and provide solution to solve the problem.

my URL is https://www.wearmex.com