HELP! White screen of death.

[imsocial]

Hi, newbie here.

I have just changed my shop to "friendly urls" and now all im getting is a white screen of death.

What do I do?

[e-motostore]

Have you generated the htaccess ?

[imsocial]

Yes, I made a blank txt file and named it .htaccess then uploaded it to my root.
but I forgot to change the permissions before I changed to friendly urls. How would I rectify this?

Thanks

James

[e-motostore]

upload blank .htaccess file to root, set permissions to write (chmod 777 as said in BO), set friendly url on, Then BO-> tools-> generators -> click generate htaccess. You should have rule like rewrite_rule xxxxxx in the htaccess

Here is the rewrite rules for images that should appear in htaccess

RewriteRule ^([a-z0-9]+)\-([a-z0-9]+)(\-[_a-zA-Z0-9-]*)/([_a-zA-Z0-9-]*)\.jpg$ /img/p/$1-$2$3.jpg [L,E]

[rocky]

Try editing config/config.inc.php and temporarily changing 'display_errors' from 'off' to 'on' so that you get an error message instead of a blank page. Post the error message here.

[imsocial]

Hi again Apprentice and thanks for your help.

I have created the .htaccess like you said, but I can't do anything else because I still have the blank screen even when trying to get into admin!!

Will I have to re-install prestashop?

What folder will my product details be stored in?

Thanks again

[imsocial]

Try editing config/config.inc.php and temporarily changing 'display_errors' from 'off' to 'on' so that you get an error message instead of a blank page. Post the error message here.

Thanks Rocky. I get -

Fatal error: Undefined class name 'configuration' in /home/sites/MYSITE.com/public_html/config/config.inc.php on line 61

[rocky]

For some reason, your site can't load classes/Configuration.php. I don't understand why one of your files would disappear just by turning on friendly URL. Perhaps your .htaccess file already contained code that enabled PHP5 on your website and it was deleted when you generated the .htaccess file. What host are you using? Did your site already have a .htaccess file before you created one?

[imsocial]

My host is Heart Internet, and I think it did have a .htaccess but that was blank too, if I remember right

[rocky]

I'm not familiar with that host, so I can't give any advice other than "make sure that classes/Configuration.php has been uploaded correctly." I found two users here and here who are successfully using PrestaShop with Heart Internet. Perhaps you could ask them for advice.

[imsocial]

Will do Rocky, thanks

BTW - If I was to do a fresh install. How much would I be able to recover. What folder are my product images/descriptions etc in.

[asecondwill]

Hello,
thanks for the pointers here. I had the same issue, but as someone pointed out, the host was controlling php type in the root .htaccesss like this:


AddHandler php5-script .php


thanks

will

[clarksim]

Had the same issue. Easy fix. Open your ftp client and log on to you heartinternet ftp account for the domain, step back one directory, / you will see a .htaccess file, copy that to local, now move to your /public_html director and upload that .htaccess file. Now logon to your prestashop admin and generate the /htaccess file. all should work okay now.. Let me know tho.

-----

http://www.poshpup.co.uk/