efiestas Posted June 10, 2017 Share Posted June 10, 2017 I have the following problem with my version 1.6.1.4. For the last three orders thru my web page I received the payment but no order or information related. My questions are: - Is there a way to track the information into the system so that I can know which articles were ordered? - How can I solve this problem going forward? Thanks in advance & regards, Enrique Fiestas Spain Link to comment Share on other sites More sharing options...
tuk66 Posted June 12, 2017 Share Posted June 12, 2017 Yes, some traces are in the database. I think it is possible to find the reason. It looks like a module issue. Link to comment Share on other sites More sharing options...
Guest Posted June 12, 2017 Share Posted June 12, 2017 (edited) Go to Customers > Shopping carts From there you can see all the shopping carts. Look for the carts that are not converted to an order but does have a customer name next to them. Then click into that cart. If you are certain you have received payment you can convert that cart to an order from there Edited June 12, 2017 by Guest (see edit history) Link to comment Share on other sites More sharing options...
efiestas Posted March 18, 2018 Author Share Posted March 18, 2018 Thank you haylau. Yes that was helpful. Link to comment Share on other sites More sharing options...
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