SitiodoBebe Posted May 19, 2017 Share Posted May 19, 2017 Hi everbody. We are having a big problem in our shop with the prices. For example, the price of one product is 515€, but at some clients the price that they see is 384.29€ We do not understand the reason for that changes. I have made several tests but we not find any reason for that. Is not the taxes, is not the IVA.!!! Has anybody as had similar problem?! This is very unpleasant for our clients and for us, because we do not have any explanation for this. Please give me your opinion and experience. Many thanks. Link to comment Share on other sites More sharing options...
SitiodoBebe Posted May 20, 2017 Author Share Posted May 20, 2017 (edited) I houve found a relation on the differense of the prices. The prestashop is calculating the price with the discount not currectly. He is calculating the new price with dicount, from the value of the product without the tax, and disconting the value with taxes. Let it explain like this: the price of the product is 699€ with tax 23% The discount is 184€ with tax 23% the final price should be 515€ with tax 23% but the price presented to the client is 384.29€ 568.29€ (699€ -23% tax) - 184€ (discount with tax) = 384.29€ Can you help me please? Why is the client receiving this price? Edited May 20, 2017 by SitiodoBebe (see edit history) Link to comment Share on other sites More sharing options...
SitiodoBebe Posted May 21, 2017 Author Share Posted May 21, 2017 I think i have found the solution. https://www.prestashop.com/forums/topic/454947-upgraded-to-161-and-visitor-prices-dont-include-tax/page-2 Link to comment Share on other sites More sharing options...
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