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checkout conflict macintosh and windows browsers

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it seems there is a checkout conflict between macintosh and windows browsers in my webshop...

I get this email:
"I went to your webshop and had trouble with the checkout. The payment screen did not load correctly with the Safari or Firefox Web Browser for Macintosh. I only have Macintosh. I do not have the web browsers for windows computers."

I use Windows (Firefox browser etc.) so I cann't check where and how .

Any help will be great :)



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