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tony84 Newbie

tony84

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Hi,

I would just like to post a topic on here about my experience using http://www.prestashopic.com. I always like to help people who have provided excellent service and so would also like to do the same for people im not happy with.

I recently purchased a theme off their site, and you would expect when turning on all the mods etc that came with the site, you would be able to make some edits as to what products you want to show on the homepage - as with any other theme.

Unfortunately that isnt the case and emails sent to the company were ignored (with the exception of the first email) until a complaint was raised with paypal.

I would strongly recommend avoiding this company.

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Pshopic Newbie

Pshopic

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Hi Tony84
We answered to all your mails and explained it in all details. As You wrote us in your first mail to refund because of this reason:

It appears that with your design we actually have to do it using another script which is a 3D plug in. My mum is not that technically minded and even i am struggling to work out how to add items to the homepage to make it look as good as on your demo. I have read through your refunds page which does state you do not offer them once downloaded but because the back end has a major difference that is too complicated for us to get to grips with and will take far too long to update on a regular basis...


I will explain why we don't refund you one more time. Prestashop script works with another modules and we sent you all extra modules that our theme needs. We informed about modules that we used in theme in our blog.

We have a demo site and we wrote all about theme in theme features. And you may write us questions about theme. Also we informed to all our purchaser to read our terms before purchasing our themes. Now I want to remember you our refund policy one more time:
"Prestashopic.com is selling non-tangible, digital goods. We do not issue refunds once the order is completed or the product is downloaded. As a customer you are responsible for understanding this upon purchasing any item at our site." Click here to read Our Refund Policy

You downloaded our product which is contradict our refund policy. Moreover, yesterday we refund to another customer who did not download our theme. He purchased "prestashopic clothing 2 column theme" and wanted to refund "prestashopic clothing single column theme" that he purchased before. You may look to refund image we attached it below. It means that if purchaser obey to our refund policy, we refund full money without asking any reason. But you downloaded our theme which is contradict with our refund policy.

You may show a product that you want to show on homage by selecting "home" category or not. It shows that you do not have a experience about prestashop. Moreover, we sent "read-me" file about installation of theme, also we offered you installation service but you ignored it.

We sold 11 times of theme that you purchased. We gave a support to all our purchasers and sent them updates. You opened a dispute to us by PayPal. After some conversation we escalate you dispute. If we are wrong, Paypal will refund your money.

Finally, we are ready to protect our self. If you have another questions, we can answer theme. By this way, we protect ourselves from warez distributors.

Prestashopic Team

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andybr1ggs Newbie

andybr1ggs

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Hi,

I would just like to post a topic on here about my experience using http://www.prestashopic.com. I always like to help people who have provided excellent service and so would also like to do the same for people im not happy with.

I recently purchased a theme off their site, and you would expect when turning on all the mods etc that came with the site, you would be able to make some edits as to what products you want to show on the homepage - as with any other theme.

Unfortunately that isnt the case and emails sent to the company were ignored (with the exception of the first email) until a complaint was raised with paypal.

I would strongly recommend avoiding this company.


Stick that in ya pipe and smoke it ))) You shouldnt purchase nothing if you dont read TERMS AND CONDITIONS......paypal sucks this is why i dont use it.....i legitimatly sent a product to a customer and paypal kept the money....no product back and they received the goods ?????

digital media is different as is easily redistributed....the supplier needs to protect themselves from file sharing (warez) as there products can become free all over the net......and if i was prestashopic i would get you done for slander

if your not technically minded...................go buy a yoyo
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tony84 Newbie

tony84

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I am technically minded - my mum isnt. However im struggling to get it to look anything remotely like it should.

I have no interest in warez - if i was interested in that then i would have gone to a warez site and not outlayed 50-60 euros. I have paid other members on this forum for themes and not disputed the cost.

You did NOT answer my emails, you answered one of the 3 i sent. Paypal have chosen not to get involved - they havnt taken sides but they do not get involved in purchases of that kind.

I dont care about your refunds policy - you provided a theme which does not look anything like what it should and im having to pay someone to fix it. I think you are picking up on the wrong things and running with them to make the situation not seem as bad as it is.

Like i said - i had no intention of re-using the theme if you would have refunded me, you could have sold it again. As it stands im out of money and i think your company is not far from discusting so i intend to make sure i lose you money in the same way. As you would not discuss it in email and come to an agreement i intend to make more posts like this on different forums.

I can give you references just like you can of people on and off this forum who i have paid for work to be carried out - 1 of which is a very respected member and a moderator on here.

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andybr1ggs Newbie

andybr1ggs

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I am technically minded - my mum isnt. However im struggling to get it to look anything remotely like it should.


Then solve the problem if your technical

I have no interest in warez - if i was interested in that then i would have gone to a warez site and not outlayed 50-60 euros. I have paid other members on this forum for themes and not disputed the cost.


How does anyone know this ??

You did NOT answer my emails, you answered one of the 3 i sent. Paypal have chosen not to get involved - they havnt taken sides but they do not get involved in purchases of that kind.


They did,they stated this

I dont care about your refunds policy - you provided a theme which does not look anything like what it should and im having to pay someone to fix it. I think you are picking up on the wrong things and running with them to make the situation not seem as bad as it is.


DONT CARE!!!!!

Like i said - i had no intention of re-using the theme if you would have refunded me, you could have sold it again. As it stands im out of money and i think your company is not far from discusting so i intend to make sure i lose you money in the same way. As you would not discuss it in email and come to an agreement i intend to make more posts like this on different forums.


They can resell again anyway,unless you paid for outright rights!!!

I can give you references just like you can of people on and off this forum who i have paid for work to be carried out - 1 of which is a very respected member and a moderator on here.


i would never sell to you!!!!!!!!

you have only posted 20 times and your good friends with mods and bringing them into it???????????/
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tony84 Newbie

tony84

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i never said i was good friends with anyone, im also not mentioning any names so im not actually bringing anyone into it. Im just saying that i can match the sellers testimonials.

Anyway, im making a post on how badly i believe this company runs its business. They are well within their right to defend my aligations but ive posted my opinion, you dont actually know the full argument only what i and prestashopic have posted so you are not really within a position to join in. Im just trying to make people aware that in my opinion i dont feel like a got value for money or indeed the product i paid for.

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andybr1ggs Newbie

andybr1ggs

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if you are posting this and people have already purchased and are happy with there purchase....like me......then dont post on a forum....i am 100 % happy...so therefore like to give me my opinion

very respected member


just because you aint slandered them....whats your website...we can look at the theme and compare what its like :-)))))
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tony84 Newbie

tony84

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you never mentioned that though until now.

Glad to hear your happy. My site (the one i purchased the theme for) is not online - because im speaking to someone to see if they can fix to problems to find out whether its more economical to fix what i have already paid for or cut my losses and look for another theme.

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Pshopic Newbie

Pshopic

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i never said i was good friends with anyone, im also not mentioning any names so im not actually bringing anyone into it. Im just saying that i can match the sellers testimonials.

Anyway, im making a post on how badly i believe this company runs its business. They are well within their right to defend my aligations but ive posted my opinion, you dont actually know the full argument only what i and prestashopic have posted so you are not really within a position to join in. Im just trying to make people aware that in my opinion i dont feel like a got value for money or indeed the product i paid for.


You can not say that our service is bad, because you do not know about our service. We always give full support to our purchasers. As you said you may post your opinions but this opinions must include true information. How can I know you will not use theme, or how can I know that you will not distribute my theme? Because we do not believe you and all your messages are contradict with each other. You got theme and updates, you were aware of theme demo and its features and modules we used. Also we inform all our purchaser to read out policy. If you are not interesting with our policy it is your problem. This policy protects our rights.

Moreover, we asked him to send us his website URL to look what is wrong and we offered him installation service. We said that if we can not install theme like in demo, we will refund otherwise you have to pay for installation service. However, you did not send your website url and did not agree with our offer.
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tony84 Newbie

tony84

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so i cant have a server installed on a PC? I dont agree with your comments there.
But me having a server installed on a PC for php work shows that i can and do code and i am technical minded.

I declined your offer of setting up my site like your demo because i do not want to hand access to my server to someone i am disputing with, someone who is based in another country and to a server where i have other shops running - i have my existing customers details to protect.

The funny thing is, im starting 2 shops if you had not ignored my emails and made the effort before i reported it to paypal you may well have sold another copy of it for my other site - although we had not decided on that at the time. I can and am saying your service is bad - just because you do not like me saying im unhappy with the theme not working does not mean you should ignore my emails - im your customer.

As for you not believing i will not use the theme on another site thats your choice whether or not to believe it, but i have a good reputation on every forum ive registered on and my reputation counts for more than 50euros to me. if i didnt have mutual respect (although i use that term loosly with you) for coders and designers, i would be tempted to put your theme on a warez forum in the hope of losing you more money. I wont be doing that but i was seriously debating it - but then i go back to my reputation counting for more than 50 euros.

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Pshopic Newbie

Pshopic

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I have got it working, but it cost me £20 to get a programmer to fix the errors.Personally i wouldnt recommend doing business with this company.


Theme was sold 12 times no one said that it has a problem. If there was a problem other purchasers also were complaint. But there was not anyone except you. And this was not a theme problem. We said you to install it but you did not agreed.
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tony84 Newbie

tony84

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So im the only one who has had problems, that may or may not be the case - i cant prove that one way or the other.

I refused your offer because i dont give anyone access to my backend system. I have my customers details to protect.

I still would never recommend you, you ignore emails, you are not prepared to offer refunds if someone is unhappy with your product. Believe me, 50 euros is nothing for setting up what will be potentially my future income. Im not that tight to buy a theme i like then ask for a refund and still use it.

I dont really care what you say or do now, you handled the whole situation badly, you should nver ignore your customers emails - its bad business sense. You could have potentially had another sale for my next website if you had sat down and worked out the problems with me.

So i go by what i have said i would never deal with this company again.

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fernando101 Newbie

fernando101

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Hi,

I would just like to post a topic on here about my experience using http://www.prestashopic.com. I always like to help people who have provided excellent service and so would also like to do the same for people im not happy with.

I recently purchased a theme off their site, and you would expect when turning on all the mods etc that came with the site, you would be able to make some edits as to what products you want to show on the homepage - as with any other theme.

Unfortunately that isnt the case and emails sent to the company were ignored (with the exception of the first email) until a complaint was raised with paypal.

I would strongly recommend avoiding this company.


I just bought the Prestashopic Clothing theme a week ago and I LOVE IT. I had never used PrestaShop before and it only took a little while to learn how to use PrestaShop and the Prestashopic Clothing theme. The people at Prestashopic have been very helpful and have answered every question with Laser precision. Not only did they answer each question perfectly, but did it in a very prompt manner.

Furthermore, I would not let one bad forum poster deter you from purchasing this theme. It is a well crafted theme and if you have any trouble the people at Prestashopic are there to help.
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pogiputi Newbie

pogiputi

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I am new to PrestaShop and wasn't comfortable in designing my own theme in a timely fashion and I wanted to stand out from the rest of the websites using the included themes. So I looked around and found a theme that I liked from a third party. I am currently using the Prestashopic Clothing Theme and had no issues with the installation and configuration of the theme. The theme looks exactly as it does in the demo and has some great modules added in. Prestashopic are definately a group of talented designers and programmers and my dealings with them have been fantastic as far as support has gone. They have emailed me back very quickly in response to any questions or issues that I had and if, in the future, I required another shop theme I would not hesitate to use them again. Thanks Prestashopic for a great theme.

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tony84 Newbie

tony84

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this is looking very funny now.
2 people, 2 days, 3 posts between them both supporting prestashopic.

both have also had to email the company and got emails back pomptly....well ive obviously been proven wrong.

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Pshopic Newbie

Pshopic

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Please do not slander if you do not know anything. I have only one account which represents prestashopic. If the new accounts were us, moderators could detect it from account's IP numbers.

Moreover, we have approved us in this market and we have lots of work to do therefore under this topic we did not need to proof our service quality. If someone read all posts in this topic, he/she will understand who is wrong and who is right.

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pogiputi Newbie

pogiputi

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Now this is getting rediculous...My name is James Rourke...I live in St. Catharines, Ontario, Canada...I just started running (3 weeks old now) a PrestaShop online store using the PrestaShopic Clothing Theme at www.rjfashions.com...never had a problem or issue with the Prestashopic guys answering any of my queries or getting support from them. I am not loyal to any theme provider or anything like that..I just saw some bashing going on and wanted to let you know my opinion of the PrestaShopic guys...the theme is great, the support is great..what more do you need?

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  • 11 months later...
sundaydee Newbie

sundaydee

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I have just bought themes from Prestashopic.

I can say they deliver what they say. The template is exactly like in demo.
However for install it exactly like the demo, you need to know about prestashop or at least have some technical skill.

The negative side they did not provide support as they say, all my email asking assistance are all ignored (no reply).

So, if you new in prestashop, I advise you to learn a bit about it and try with free templates before you buy premium one:).

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johnme Newbie

johnme

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Hi To all .

I am also Prestashopic Customer .

I dont face any problem with them . they are Really good and Support . Prompt Service .

I also buy Premium thems and Custom theme with them .

They Always . ready to help me . so many modification they did in theme . when i request them .


If you face Some problem . they not replied email . may be your email no Reach them. may be they are Busy , on vacation , some thing like this



As i experience. iam Very happy with them .




Regards
johnme

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