cgy dad Posted November 15, 2016 Share Posted November 15, 2016 Hello We had a need for a custom shipping module to be built. After discussions with a few developers, we chose a Prestashop Authorized Developer (not the cheapest!). We paid the full price upfront and now it has been over 6 months, we have had a few attempts at having a properly working module but it is not working and the developer has not replied to our emails. I will not name the developer (yet) as I wanted to hear from the community to see what they think should be done. I believe I have been more than patient in waiting this long. My thoughts are they under estimated the work involved and do not want to proceed any further even though they provided a fixed price quote. Please let me know your thoughts. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 16, 2016 Share Posted November 16, 2016 when hiring 'anyone', if they do not offer 50% retainer, 50% when you approve work and put on production. Then you make that offer to them....else don't hire them. Sorry you have this issue.... Link to comment Share on other sites More sharing options...
cgy dad Posted December 5, 2016 Author Share Posted December 5, 2016 Hi Enrique, Thank you for your reply, we started to get some emails back as it was a family emergency that took him away from the job. Things have started again but progressing very slowly. I do not want to say who it is in good faith. El Patron, Yes, the 50 / 50 is ideal but it still doesn't solve the trust issue for either party, with other jobs I have done I would now only go with ODesk / Upwork or one of the others and this protects both parties and split the surcharge with the contractor. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 6, 2016 Share Posted December 6, 2016 based on time of replying to this post, I can see why it's taken this long...lol Link to comment Share on other sites More sharing options...
cgy dad Posted December 7, 2016 Author Share Posted December 7, 2016 Fred, I can assure you that any replies I get from the developer are answered within 1 business day. Link to comment Share on other sites More sharing options...
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