Bleu de Cocagne Posted October 19, 2016 Share Posted October 19, 2016 Hi, My shop is giving a weird error, when trying to register a new customer. Hitting save and then: "TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error" Why is this? My client just launched the shop and almost everything was working fine. Any help? Regards, Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 19, 2016 Share Posted October 19, 2016 you need to provide url for community to view, you can edit post and remove later. make sure PrestaShop debug mode is disabled, this can lead to unpredictable results. Link to comment Share on other sites More sharing options...
Bleu de Cocagne Posted October 19, 2016 Author Share Posted October 19, 2016 you need to provide url for community to view, you can edit post and remove later. make sure PrestaShop debug mode is disabled, this can lead to unpredictable results. sorry! www.bleudecocagne.fr/shop debug mode is disabled :/ Link to comment Share on other sites More sharing options...
Bleu de Cocagne Posted October 19, 2016 Author Share Posted October 19, 2016 you need to provide url for community to view, you can edit post and remove later. make sure PrestaShop debug mode is disabled, this can lead to unpredictable results. El Patron i'm sorry, said debug mode is disabled, but confused it with CACHE. How to check of debug is disable? Thank you!! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 19, 2016 Share Posted October 19, 2016 (edited) Hi, in testing I see that you are getting a 500 internal server error:http://screencast.com/t/WqJZkpBbIn this case I suggest looking at your hosting error log.You can check/enable/disable PrestaShop debug mode following this post:https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Edited October 19, 2016 by El Patron (see edit history) Link to comment Share on other sites More sharing options...
Bleu de Cocagne Posted October 19, 2016 Author Share Posted October 19, 2016 Hi, in testing I see that you are getting a 500 internal server error: http://screencast.com/t/WqJZkpBb In this case I suggest looking at your hosting error log. You can check/enable/disable PrestaShop debug mode following this post: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Thank you! Ok for the debug, will test it now. Sorry for my ignorance but how to look into my hosting error log? Best, Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 19, 2016 Share Posted October 19, 2016 from hosting control panel you should have logs button of some sort. Also if you have issue finding then also contact your hosting company... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now