Delart Posted May 8, 2010 Share Posted May 8, 2010 I am having this error when trying to update most of my products in the back office, but not all of them, so that is why I am asking here instead of my hosting provider.I have already checked permissions and everything is ok. Very strange error. All I have done in the past days is installing block newsletter, also changed register globals to off (already tried to turn it back on with no luck). The shop has been working great for months, so I don't know where to look at...The error FYI:"ForbiddenYou don't have permission to access /admindir/index.php on this server.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."Any ideas?Thanks!! Link to comment Share on other sites More sharing options...
ecchi_goshujinsama Posted May 9, 2010 Share Posted May 9, 2010 We are also having this issue and we have tried multiple troubleshootings and not getting anywhere. What could cause this? Link to comment Share on other sites More sharing options...
Delart Posted May 9, 2010 Author Share Posted May 9, 2010 All the weekend trying solutions with no luck:- My hosting provider suggested a permfix (permissions) to my whole account. Problem remains.- Same shop and database installed in localhost, no problem at all with updates. So it must be something related to the server, but also to PS because some products update without problems!Really getting out of ideas... I will really appreciate any kind of suggestion. Link to comment Share on other sites More sharing options...
Delart Posted May 9, 2010 Author Share Posted May 9, 2010 Ok, it looks like there was a problem with mod_security. My hosting provider had to whitelist some mod sec rules.Hope this helps anyone else in a similar case! Link to comment Share on other sites More sharing options...
ecchi_goshujinsama Posted May 9, 2010 Share Posted May 9, 2010 Thanks for the info. I'll contact my hosting provider and see if it solves the same issue. Thanks. Link to comment Share on other sites More sharing options...
scoobiefan Posted May 30, 2010 Share Posted May 30, 2010 Hey, give this a try:http://www.prestashop.com/forums/viewthread/12080/general_discussion/403_errorSame thing happened to me until I uploaded a .htaccess file! Link to comment Share on other sites More sharing options...
kimmy2009 Posted April 30, 2011 Share Posted April 30, 2011 Having the similar problem whereby out of sudden my shop no longer able to Update a product with following error=============================================ForbiddenYou don't have permission to access /adminXXX/index.php on this server.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.=============================================Had try all the tricks like .htaccess, 777 permission, non of them work for me.At last the solution is to get the web hosting admin to disable the Apache mod_security.Hope this help to you Link to comment Share on other sites More sharing options...
saintofinternet Posted December 21, 2015 Share Posted December 21, 2015 i got this error today while setting up my first shop with Prestashop. the best part is i got it at the order-confirmation page after the payment gateway redirected back. attaching screenshot... requesting help please!! Screenshot kept online as i could not upload it here... Click to see screenshot --> http://postimg.org/image/q8c698efn/ Link to comment Share on other sites More sharing options...
elgaxton Posted January 19, 2021 Share Posted January 19, 2021 On 5/30/2010 at 11:18 PM, scoobiefan said: Hey, give this a try:http://www.prestashop.com/forums/viewthread/12080/general_discussion/403_error Same thing happened to me until I uploaded a .htaccess file! Please whats the content of the .htaccess file or is it blank? Link to comment Share on other sites More sharing options...
Prestachamps Posted January 19, 2021 Share Posted January 19, 2021 Hi @elgaxton This is a post from 2010, just thought to let you know. The page reference is not even functioning, also PS was at 1.3 version than. I would suggest to open a new pulse in case you have certain issues on the shop. The htaccess file can't be blank! Cheers, Leo Link to comment Share on other sites More sharing options...
Hammertime Posted January 12, 2022 Share Posted January 12, 2022 I get this error but only when access from the internet. I am self hosting and internally on my Lan I have no issues accessing the store or the admin pages. When I try to access via the internet from a remote machine i get the 403 Forbidden error when connecting port 80 and /prestashop and internal server error when accessing via port 8080. It is hitting the Apache web server as the error messages are from apache. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 13, 2022 Share Posted January 13, 2022 This can happen also when native PS gep.location enabled and the IP does not resolve, PS will disallow shopping with 403 or front end message you cannot shop. Link to comment Share on other sites More sharing options...
Hammertime Posted January 14, 2022 Share Posted January 14, 2022 It seems it is permissions within the httpd-ssl.conf file. I have made some adjustments and renamed the.htaccess so it would recreate on startup. I can now access everything appropriately. Back Office only available locally, the storefront available both internally and externally via https. Only site of :80 within the httpd-vhosts.conf and the :443 site within the httpd-ssl.conf file. Making sure the Directory locations and permissions are correct. Link to comment Share on other sites More sharing options...
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