Not receiving e-mail as merchant after an order is placed

[jorgeferpas]

Hello everyone,

 

In my store, which is running Prestashop 1.6.1.5, when a customer places an order, I don't receive any e-mail alerting me of that.

 

I asked to an agent via chat in prestashop.com and he assured me that it is a default Prestashop feature, but I still don't receive any order confirmation e-mail (customer does receive it, but I don't!).

 

Is that normal? I think this is a so basic feature that I am really annoyed of even having to open this topic.

 

Has someone the same problem? Has someone found the solution?

 

I have installed and configured "Mail Alerts" module but it's still not working.

 

Any help will be appreciated. Thanks in advance.

 

Jorge

[rocky]

Do you have the Mail Alerts module installed and configured with your email address?

[jorgeferpas]

Thank you for your responses.

 

rocky, affirmative, I had the Mail Alerts module installed and configured with my email address.

 

mdekker, your solution worked! A million thanks!