- 0
504 error when trying to access my "store details" to get my FTP user data
Asked by
Mophane
Asked by
Mophane
Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More
Good morning. I am trying to access to the "store details" in Prestashop cloud to get my FTP user and the server details. After a while I get a "504 gateway time out" error. I opened a ticket to Prestashop ten days ago and still there is no response. I am blocked since then and I don't know how to contact prestashop any other way. Or is there any other way to get my FTP user data?
I also have some problems to load the CSV files. It only loads around 50 products each time I do it. I think it is probably the same problem but this is not so critical.
I appreciate very much if someone could help me on this.
Best regards,
Isabel
Share this post
Link to post
Share on other sites