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504 error when trying to access my "store details" to get my FTP user data


Good morning. I am trying to access to the "store details" in Prestashop cloud to get my FTP user and the server details. After a while I get a "504 gateway time out" error. I opened a ticket to Prestashop ten days ago and still there is no response. I am blocked since then and I don't know how to contact prestashop any other way. Or is there any other way to get my FTP user data?


I also have some problems to load the CSV files. It only loads around 50 products each time I do it. I think it is probably the same problem but this is not so critical.



I appreciate very much if someone could help me on this.


Best regards,


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i moved this topic to proper forum section

it's not a matter of PrestaShop cms issue, but a matter of prestashop cloud service - it will be more visible there

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