Product Attributes generator broken - no changes to web server

[vapecity]

Hello,

 

I have been building my new e-commerce site over the last 2-3 weeks and have been quite happy with Prestashop and its functionality.

 

For almost all of my products I have used the attributes generator and it has worked quite quickly with the exception of a few that have had a particularly large amount of attributes.

 

Now... it won't work... at all.

 

I can even set a colour selection any more.

 

I was trying to do a more complicated one and now I've tried a really simple one just to test and even 3 attributes from the same tree will simply timeout.

 

I even extended the timeout period to 1 hour and it will still timeout with a 503 error after an hour.

 

It has 64GB ram so I tried increasing the php memory limit all the way up to 8GB to test... but no change.

 

It's the latest version of prestashop.

 

It's a physical dedicated server and I have root access... so I have restarted mysql, mysqld, php-fpm & httpd... I've restarted the whole machine.

 

I did have APC installed, I have disabled it in prestashop and removed it from the server to test - no change.

 

I'm a bit stuck as to where to go next other than to try re-installing the operating system from scratch which I shouldn't have to do.

 

The server spec is Skylake quad-core Xeon, 64GB memory, NVME SSD.

 

Any ideas please?

 

Thanks

Edited May 4, 2016 by vapecity (see edit history)

[musicmaster]

Did you check for javascript errors?

 

Did you switch on the development mode in config/defines/inc.php?

[vapecity]

I'm not sure how to check for javascript errors... but can do some googling to find out.

 

I've enabled dev mode but there is no new or different error generated that I can find...

[ernexus]

Check server Apache error logs, maybe there you find some clue.

[vapecity]

OK... this is weird... I was doing some more searching and came across a suggestion to disable friendly URLs.

 

I disabled url rewriting and the problem has gone away... I'm now able to use the attributes generator again without any trouble.

[vapecity]

Thanks for the replies

[vapecity]

Argh... now it's decided not to function again and is timing out.

 

Apache log is giving:

 

[Wed May 04 19:29:35.956388 2016] [proxy_fcgi:error] [pid 13109] (104)Connection reset by peer: [client 84.75.97.74:19742] AH01075: Error dispatching request to :, referer: http://www.vapecity.ch/adm...ieuu/index.php?controller=AdminProducts&id_product=195&updateproduct&token=269816324...0e95da34f4561

 

(I changed for this post the strings to remove the complete link and added the ... - that's not a part of the error.