jscustom Posted April 21, 2016 Share Posted April 21, 2016 I am having an annoying random issue (which has lost me quite a lot of sales) where the site will randomly kick the user back to the main web root page and trying to access the store after just kicks you back to the main index page again. Trying to access anything via a direct URL (google search result etc) does the same - just takes you to the main site index.html It happens in the Front and backend. It has happened to me using Chrome, IE, Edge, other customers using safari have had the same issue. When it happens, the only way you can get back in is by clearing your local browser data. Every time it has happened to me it has been when I have been doing something different, eg. one time I clicked Add to Cart, and it booted me, another time I was changing a product quantity and it booted me. There is nothing that consistently causes the issue. I have the store setup in a /store directory, and when it kicks you out, it kicks you back to the main index.html in the web root. I have been having this issue for quite a while now, from memory it has happened in all versions 1.6+ Updates don't seem to make any difference. Any help is greatly appreciated. Link to comment Share on other sites More sharing options...
El Patron Posted April 21, 2016 Share Posted April 21, 2016 please post front office url for community review, you can then edit and remove later if you want. 1 Link to comment Share on other sites More sharing options...
jscustom Posted April 21, 2016 Author Share Posted April 21, 2016 https://www.jscustom.com.au/store is the front end URL. Like I said above, it is quite random when it plays up. Link to comment Share on other sites More sharing options...
El Patron Posted April 22, 2016 Share Posted April 22, 2016 I would enable PrestaShop debug mode, get a cup of something and try to recreate...and see if you can find a php error. also you can check php error log from hosting... good luck! Link to comment Share on other sites More sharing options...
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