SDJ Posted February 16, 2016 Posted February 16, 2016 (edited) Hello folks,I have been searching in google during last two days and reading here in the forum all the threads related to this issue (in spanish and english) with no luck.. So I sincerely expect that some of you can help me to solve the situation.I have upgraded prestashop from 126.96.36.199 to 188.8.131.52 in both ways, first automatically (1-click-upgrade module) and then manually (following the instructions from http://doc.prestashop.com/display/PS16/Manual+update).Why both?Because when I did it automatically I lost access to BO and I could not find a solution. So I upgraded manually and it worked very well. In fact I have been working on the shop during few days with no problems, but when my colleges tried to access to the shop to do their job they told me that there was an error (infinite loop) in the BO login page.So I started to test it!When I try to log into the prestashop BO, it redirects me to the log in page again (with different users accounts, browsers, laptops, OS, source IP addresses, etc.) EXCEPT if I log in with the same browser (firefox) and the same admin account that I used to log in immediately after upgrading. In this situation I have access to the BO)My current situation is the following:- I have a clon server of my online-shop, with the new version of prestashop (184.108.40.206) migrated manually.- I have access to the BackOffice with the admin account that I used after upgrading.- I can log in again and again to the back office with the admin account when the session expires.- I can NOT log in with this admin account in the following scenarios:--> when I try to acces with the same browser but private session.--> when I try to access from other browsers in the same computer.--> when I try to access from other computers/OS (gnu/Linux, MACOS, etc) with several browsers (firefox, chrome, etc).--> when I try to access from other computers from others IP addresses--> when I try to access with any other user account from any source IP addresses and/or any other computers (neither with new user accounts created to test this issue).Note: I do not have used the 'logout' functionality with the 'valid admin account' to avoid the risk of losing the access due to any potential stored-cookie deletion.. always log-in when the back office show me the log-in screen, which happens from time to time.What I have tried to solve this issue with no luck:- Cleared cache from the BO (advanced Parameters->Performance->Clear Caché)- Cleared cache, from all new/different browsers (except from the one that I use to access to the BO with admin account)- Disabled 'Check IP from Cookie' (administration->Preferences)- Updated the time for cookie sessions (administration->Preferences)- Removed root .htaccess and regenerated again by deactivating/activating the 'Preferences->SEO+URL->friendly URL' option.- Moved temporary the content of /overrides/ folder- Removed content of /folder-shop/cache/*- Activate the DEBUG information through /folder-shop/config/defines.inc.php -> "define('_PS_MODE_DEV_', true);"- Create new user account to try to log-inUnfortunately any of these actions have worked.Well, If you have read until here, thank you very much for your time. I appreciate any other idea that you could give me.SHOP DETAILS:- Debian 64bits- Apache 2- PHP 5.4.45-0+deb7u2- Prestashop version 220.127.116.11- MySQL 5.5.47-0+deb7u1- Required parameters -> OK- Optional parameters -> OK Thanks! **UPDATE** I have restarted apache with "service apache2 restart" and now I can not even log in with the 'valid admin account' Any idea?? Edited February 17, 2016 by SDJ (see edit history) 1 Share this post Link to post Share on other sites More sharing options...
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