sbu Posted October 25, 2015 Share Posted October 25, 2015 (edited) Hello, I was trying to set up "Imap" I typed all the necessary fields, but as I kept changing and attempt to get back in "customer service" page gives 404 not found page. The same thing happens when I try to see all messages. Can anyone help how can I correct settings manually and which files keep the settings for "IMAP" to try correct them manually. I'm using Prestashop 1.6.1.1 with default theme. Thank you in advance. Edited October 26, 2015 by sbu (see edit history) Link to comment Share on other sites More sharing options...
sbu Posted October 26, 2015 Author Share Posted October 26, 2015 No one can help... ?? Link to comment Share on other sites More sharing options...
LockerAgencia Posted October 26, 2015 Share Posted October 26, 2015 Are you working in Localhost? Link to comment Share on other sites More sharing options...
sbu Posted October 27, 2015 Author Share Posted October 27, 2015 (edited) no, it's not in localhost Edited October 27, 2015 by sbu (see edit history) Link to comment Share on other sites More sharing options...
sbu Posted October 28, 2015 Author Share Posted October 28, 2015 not solved yet, no any suggestions. Link to comment Share on other sites More sharing options...
LockerAgencia Posted October 29, 2015 Share Posted October 29, 2015 not solved yet, no any suggestions. Can you put a screenshot whats your configuration? I just click on mine and works. Link to comment Share on other sites More sharing options...
sbu Posted October 30, 2015 Author Share Posted October 30, 2015 I cant couse I cant enter there from backoffice page. When I click at a customer service link from admin panel it get long time and in end open page not found 404 ERROR. If have any chance to reset entered data in IMAP, or something. Link to comment Share on other sites More sharing options...
kartveda Posted January 31, 2016 Share Posted January 31, 2016 I cant couse I cant enter there from backoffice page. When I click at a customer service link from admin panel it get long time and in end open page not found 404 ERROR. If have any chance to reset entered data in IMAP, or something. Hi! I struggled 4 days to configure Zoho email SMTP on PrestaShop. Once it was done, I went ahead and configured IMAP for customer service. When I configured it, I am unable to see customer service page anymore. It is giving a 404 error. Link to comment Share on other sites More sharing options...
Guest Posted March 4, 2016 Share Posted March 4, 2016 (edited) Confirming this issue, please empty these values from database: table = ps_configuration PS_SAV_IMAP_URL PS_SAV_IMAP_PORT PS_SAV_IMAP_USER PS_SAV_IMAP_PWD PS v = 1.6.1.4 I've noticed secure imap doesn't work, even though it's set up correctly. No time to further debug atm. possible solution: when the imap settings are wrong they should be erased in stead of remembered. Edited March 4, 2016 by Guest (see edit history) Link to comment Share on other sites More sharing options...
tplmika Posted August 9, 2016 Share Posted August 9, 2016 Akhenaten, Great solution. It works for me Link to comment Share on other sites More sharing options...
Bitesh Posted September 9, 2016 Share Posted September 9, 2016 Same problem for me as well in versio 1.6.1.0, i tried to set the IMPA and error started, iam not able to open the back office page for customer service or message. Link to comment Share on other sites More sharing options...
Bitesh Posted September 9, 2016 Share Posted September 9, 2016 where will i find table = ps_configuration ??? Link to comment Share on other sites More sharing options...
rocky Posted September 10, 2016 Share Posted September 10, 2016 Log in to your host account to access your control panel and then click phpMyAdmin in the Databases section. From there, you can find the ps_configuration table. 1 Link to comment Share on other sites More sharing options...
sbu Posted September 21, 2016 Author Share Posted September 21, 2016 Thank you Akhenaten and rocky, solution works excellent. Problem SOLVED! Link to comment Share on other sites More sharing options...
Bitesh Posted October 27, 2016 Share Posted October 27, 2016 Hi rocky, I could not find ps_configuration in my host account in control panel, I am using Odin Any help?? Please.. Hi rocky, I could not find ps_configuration in my host account in control panel, I am using Odin Plesk Web Hosting Any help?? Please.. Link to comment Share on other sites More sharing options...
KenYe Posted January 5, 2017 Share Posted January 5, 2017 Hi Bitesh, do you have access to your database? It's usually in your Database->phpmyadmin in your cPanel. Link to comment Share on other sites More sharing options...
MFCAndrade Posted August 18, 2017 Share Posted August 18, 2017 I was looking for a solution to this problem and Akhenaten just saved the day.... thank you! Link to comment Share on other sites More sharing options...
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