Paypal white screen in front office

[oscar et valentine]

hi,

 

i have this error when i choose paypal in front office?

someone have a solution for this?

 

Fatal error: Uncaught --> Smarty: Plugin tag "getBelvgBlockContent" already registered <-- thrown in /home/xxxx/public_html/shop/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 449

 

Best regards

 

Franck

 

[PrestaHeroes USA]

it would seem to be issue with 3rd party module, you may want to contact the developer here

http://www.belvg.com/

 

if you know the module that is installed, you can uninstall or disable to see if that clears the issue until you get a fix

[oscar et valentine]

Thanks for your answer, the team developper say me that the problem comes template and they don't want help. do you have a solution.

 

franck

[PrestaHeroes USA]

I sent request for community member to review and adviise

 

https://www.prestashop.com/forums/user/324640-valerie-assetskaya/

[Valérie Assetskaya]

Hello,

 

As I explained to Oscar, our  module was added to the theme of third party developer without our agreement. We cannot provide support for the module which was not bought from us. That is the reason we suggest to contact theme developer for support.

 

Best regards,

Valerie

[PrestaHeroes USA]

Hello,

 

As I explained to Oscar, our  module was added to the theme of third party developer without our agreement. We cannot provide support for the module which was not bought from us. That is the reason we suggest to contact theme developer for support.

 

Best regards,

Valerie

 

Thanks Valerie for your response and understand,

 

pleae from detail above can you advise how community member can disable module as I don't know from error message which module it is.

 

to original poster, you should consider purchasing the module so you can receive support.

[oscar et valentine]

I had already remove smarty cache, and i deleted  cache/smarty/compile the problem stays.

I also change right of writing of smarty in FTP without resolve problem

I activate in debug mode , the block under smarty in BO/performance, the "desactiver toutes les surcharge" function. 

I have a new error message

 

Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/home/belledembz/www/themes/icom/header.tpl" on line 144 "<div class="textwidget"> {getBelvgBlockContent id="header-button"} </div>" unknown tag "getBelvgBlockContent" <-- thrown in /home/belledembz/www/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 144

 

we find again "getBelvgBlockContent" which permit to identify the name of block create in static Block in Back office.

 

when i delete corresponding code in icom/header.tpl and icom/footer.tpl, paypal works but the website stucture broke.

 

do you think that it's possible to change a name of this function" getBelvgBlockContent".

this is that which cause the conflit with paypal module.

 

I don'find that it cause the probleme in paypal files

 

Franc