dtwfung Posted August 28, 2015 Share Posted August 28, 2015 See anyone can help me I found out when I checkout, the circle area (see attached screenshot 1.jpg) has a place to enter voucher code. When I just click checkout, the screen show the area for entering voucher but vanished. (see attached screenshot 2.jpg) Any comments would be appreciated ! Thansk in advance. David Link to comment Share on other sites More sharing options...
dtwfung Posted August 28, 2015 Author Share Posted August 28, 2015 See anyone can help me I found out when I checkout, the circle area (see attached screenshot 1.jpg) has a place to enter voucher code. When I just click checkout, the screen show the area for entering voucher but vanished. (see attached screenshot 2.jpg) Any comments would be appreciated ! Thansk in advance.screenshot 2.jpgscreenshot 1.jpg David New findings: I ran this on Windows 10 with Chromo, got above errors. Then, I ran is on same machine with Microsoft Edge, the area for entering "voucher code" remain APPEAR. I also run is on Note3 with Chromo, the area for entering "voucher code" also APPEAR. Whay might be the problem !? Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2015 Share Posted August 28, 2015 perhaps you use some "add block" browser plugin and this input box is marked as an advert? it's worth to try, several times add block removed also other elements like navigation banner etc. Link to comment Share on other sites More sharing options...
dtwfung Posted August 28, 2015 Author Share Posted August 28, 2015 perhaps you use some "add block" browser plugin and this input box is marked as an advert? it's worth to try, several times add block removed also other elements like navigation banner etc. Thanks Vekia, What is the block corresponding to the voucher code" block ?! I try before but not succeed ! Thanks again Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2015 Share Posted August 28, 2015 it's "cart_voucher" add block displays that blocked something while you're trying to browse order page? Link to comment Share on other sites More sharing options...
dtwfung Posted August 29, 2015 Author Share Posted August 29, 2015 Thanks Vekia, Link to comment Share on other sites More sharing options...
vekia Posted August 29, 2015 Share Posted August 29, 2015 (edited) so, finally, it was blocked by add block or something similar? Edited August 29, 2015 by vekia (see edit history) Link to comment Share on other sites More sharing options...
dtwfung Posted August 30, 2015 Author Share Posted August 30, 2015 so, finally, it was blocked by add block or something similar? Thanks for Vekia's help and follow-up. There should be no Ad-block enable. But I ran the same testing on the Chrome in incognito mode (same PC). The voucher area and text remains there. I also ran another testing on Chrome without incognito plug-in installed and have Ad-block ON. The voucher area and text remains there. So, I expected the problem is NOT on prestashop side. It should be somethings on incognito plug-in. Many thanks your help and advise. Cheers David Link to comment Share on other sites More sharing options...
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