kieranbold Posted July 9, 2015 Share Posted July 9, 2015 Hi, Sometimes when a customer orders a product, it processes via PayPal however it doesn't generate an order on my website, does anyone know what's causing this? It doesn't happen all the time and the payment still goes through but the customer doesn't get an order confirmation nor does it show on my order tabs? I have to manually go to the customer and see that they've 'Purchased Products' x y or z. Thank you, I am on an older version of PrestaShop as well. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 9, 2015 Share Posted July 9, 2015 hi, you can usually determine the issue (if you can recreate) by turning on errors and recreating. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ this is usually a case of empty order status..and to be honest rather difficult to debug. 1 Link to comment Share on other sites More sharing options...
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