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ticket closed without answer


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Hi,

 

anyone knows why I get my ticke closed but without any answer (actually it doesn't count as "used ticket" as well)?

 

the test of the ticket  is:

 

"site: www.caribee.it prestashop version: cloud

how can I edit the order's documents (shipping slip, invoice)? Found on help documentation information reg. non cloud prestashop ( folder /pdf ....) but seems not suitable for my cloud version. Looking forward to hearing from you thanks"

 

 

Thanks for any usefull advice

 

 

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