Sonhudo Posted May 20, 2015 Share Posted May 20, 2015 Hello! I have Bank Transfer payment option in my webstore. When a costumer buys a virtual product and pays with this method the file is automatically available for download in the account page. The email with the link is not sent, but if the costumer checks the order status in the account it will be able to dowload it and if it's not an honest person no payment will be made. How can I fix this? Thanks! Link to comment Share on other sites More sharing options...
bellini13 Posted May 21, 2015 Share Posted May 21, 2015 What order status is being used when the payment is made with Bank Transfer? Link to comment Share on other sites More sharing options...
Sonhudo Posted May 21, 2015 Author Share Posted May 21, 2015 The status is "bankwire" it reads "Waiting for bank payment" Thanks Link to comment Share on other sites More sharing options...
bellini13 Posted May 22, 2015 Share Posted May 22, 2015 and how is this order status configured? a screen shot of the order status details would be helpful also, what theme are you using? Link to comment Share on other sites More sharing options...
Sonhudo Posted May 22, 2015 Author Share Posted May 22, 2015 The only selected option is the automatic email sent on status change. I'm using a theme from template monsters: "Sewing Lovers" Link to comment Share on other sites More sharing options...
biomagnetismo Posted May 26, 2015 Share Posted May 26, 2015 hello How do I know when a customer has downloaded a virtual product ?How many times it has been downloaded? Link to comment Share on other sites More sharing options...
Walrus Posted June 3, 2015 Share Posted June 3, 2015 (edited) This is a REALLY bad show. I wouldn't have noticed the bug but for chance I logged into customers account just now (and THANK YOU !Ninja Customer for allowing me to log into customer account, I shall be donating). Edited June 8, 2015 by Walrus (see edit history) Link to comment Share on other sites More sharing options...
Walrus Posted June 9, 2015 Share Posted June 9, 2015 Try following: Do NOT login as customer Place order for download product Pay by bank wire Go to your orders Result: NO download link added. Login as customer. Place order for download product Pay by bank wire Go to your orders Result: Download link added. Link to comment Share on other sites More sharing options...
joseantgv Posted June 22, 2015 Share Posted June 22, 2015 I have not been able to reproduce this issue with the default theme. Link to comment Share on other sites More sharing options...
Walrus Posted June 22, 2015 Share Posted June 22, 2015 (edited) I checked Sewing Lovers theme before I posted. Seems it's developed by a different developer to the one we are using, so the common denominator "appears" to be Prestashop. IOW, if a theme is used, then logging in prior to ordering adds link. Edited June 27, 2015 by Walrus (see edit history) Link to comment Share on other sites More sharing options...
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