[email protected] Posted April 13, 2015 Share Posted April 13, 2015 Hello Prestashop users. I have a very strange problem. I just constructed the Prestashop e-commerce version 1.6.0.11 for my client which sell's pet food. At weekdays everything is working fine (around 10 orders per day). Problem happens only at weekends, (around 10 orders per whole weekend) When the problem occurs, the order state and product of order aren't saved, but the total price is saved. (look at the picture below). I am really frustrated about this problem. Can you please help me? Link to comment Share on other sites More sharing options...
tuk66 Posted April 13, 2015 Share Posted April 13, 2015 Ask your server administrator. If you host on a shared hosting, I would vote the problem could be a short timeout. Link to comment Share on other sites More sharing options...
[email protected] Posted April 13, 2015 Author Share Posted April 13, 2015 Ask your server administrator. If you host on a shared hosting, I would vote the problem could be a short timeout. Hello tuk66. Yes it is a shared hosting server, but they always tell me that i should go to debug the saving of order, because there should be the problem. I had the same idea about timeout. Can you tell me which configuration could be responsible for this kind of behaviour? regards Link to comment Share on other sites More sharing options...
tuk66 Posted April 13, 2015 Share Posted April 13, 2015 max_execution_time Link to comment Share on other sites More sharing options...
[email protected] Posted April 14, 2015 Author Share Posted April 14, 2015 max_execution_time hey tuk66. Can you please tell me the exact value of max_execution_time? My hosting provider doesn't believe that this is a problem, so i need to prove it to them. Also when the error occurs, there are no error logs whatsoever ( all logs have permissions 777). Link to comment Share on other sites More sharing options...
tuk66 Posted April 14, 2015 Share Posted April 14, 2015 See Advanced Parameters > Configuration Information > Max execution time. Actually, it is really hard to decide what is that problem just from unfinished orders. Link to comment Share on other sites More sharing options...
[email protected] Posted April 14, 2015 Author Share Posted April 14, 2015 See Advanced Parameters > Configuration Information > Max execution time. Actually, it is really hard to decide what is that problem just from unfinished orders. Yes i know it is hard, but i don't have any help. Error logs are empty, there is no error, just the products aren't in the order. Im a little bit stuck with this and very frustrated. Im debugging the code for around 3 days now but no luck Link to comment Share on other sites More sharing options...
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