HH Services Limited Posted March 16, 2015 Share Posted March 16, 2015 After taking my site from shared server to the cloud with cloudways I got a 500 server error message on the products page and a 404 not available page on the categories page. The rest of the pages are ok and on the shared hosting site everything was going well. I contacted the very limited cloudways´ support and they told me that I had to figure things out on my own. They pointed me however to check through filezilla the errors on server. I am attaching to this message the url´s and the snapshots from the errors. Can anyone help on fixing this error (th .htaccess file was deleted and restored after the migration). Thanks http://www.goodpsychologists.com/en/online-psychology/1-online-psychologist.html http://www.goodpsychologists.com/en/online-psychology/ Link to comment Share on other sites More sharing options...
HH Services Limited Posted March 17, 2015 Author Share Posted March 17, 2015 I use the same files, folders,database on local host and everything works fine.... However not when is up on the air with Coudways Cloudway´s support does not want to help... Any good tech guy on this one? Link to comment Share on other sites More sharing options...
rocky Posted March 17, 2015 Share Posted March 17, 2015 Check whether there is an errorlog file in the root directory of your server. That should contain an error message that might help you. If such a file doesn't exist, you'll need to log in to your cPanel and find the option to view the errorlog there. Link to comment Share on other sites More sharing options...
HH Services Limited Posted March 17, 2015 Author Share Posted March 17, 2015 Check whether there is an errorlog file in the root directory of your server. That should contain an error message that might help you. If such a file doesn't exist, you'll need to log in to your cPanel and find the option to view the errorlog there. Any suggestions? Link to comment Share on other sites More sharing options...
rocky Posted March 17, 2015 Share Posted March 17, 2015 I've never seen that before. Hopefully, if you expand the column, one of those filenames will have "_errorlog" in it. Open that one. Link to comment Share on other sites More sharing options...
HH Services Limited Posted March 17, 2015 Author Share Posted March 17, 2015 This is what cloudways says: "Hi,There shouldnt be any limitation, we tried to find the errors it generates but it is not generating any error in Logs at all, I was suggesting to the developer of this website, are there any special requirments for this? We have tried different things but are unable to get to the root cause of this. Maaz" Any referral to anyone who can find and fix the problem? Thanks Link to comment Share on other sites More sharing options...
HH Services Limited Posted March 18, 2015 Author Share Posted March 18, 2015 I've never seen that before. Hopefully, if you expand the column, one of those filenames will have "_errorlog" in it. Open that one. I have turned on error reporting, can you please take a look? This is what cloudways says: "Hi, There shouldnt be any limitation, we tried to find the errors it generates but it is not generating any error in Logs at all, I was suggesting to the developer of this website, are there any special requirments for this? We have tried different things but are unable to get to the root cause of this. Maaz" Link to comment Share on other sites More sharing options...
rocky Posted March 18, 2015 Share Posted March 18, 2015 Sorry, I don't know how else to help. Perhaps try the advice in this article. 1 Link to comment Share on other sites More sharing options...
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