bestbuytrading Posted January 28, 2015 Share Posted January 28, 2015 I have installed 1.6.0.11 version and I am not able to add any product(s) for comparison. It was working well in the previous version 1.6.0.9. Please help Link to comment Share on other sites More sharing options...
vekia Posted January 28, 2015 Share Posted January 28, 2015 turn on error reporting, then go to your front office and try to reproduce issue do you see something in addition to what you saw before? I'm reffering to error log if so, paste log here Link to comment Share on other sites More sharing options...
bestbuytrading Posted January 30, 2015 Author Share Posted January 30, 2015 No errors generated in the front end. Any place where I need to look for error log. site name www.bestbuytrading.in/testing Link to comment Share on other sites More sharing options...
morpheus74 Posted February 1, 2015 Share Posted February 1, 2015 I have the same problem and I don't receive any error.I have contacted the web hosting provider and I asked for a check on error log of the web server. The support have found a double call for the index.php index.phpindex.php?controller=products-comparison&ajax=1&action=add&id_product=8&_=1422622764199 I tried removing a one "index.php" and the URL working fine ! what change needs to be done? Link to comment Share on other sites More sharing options...
bruce_ooi Posted February 8, 2015 Share Posted February 8, 2015 I have the same problem and I don't receive any error. I have contacted the web hosting provider and I asked for a check on error log of the web server. The support have found a double call for the index.php index.phpindex.php?controller=products-comparison&ajax=1&action=add&id_product=8&_=1422622764199 I tried removing a one "index.php" and the URL working fine ! what change needs to be done? Hi morpheus74, I have the same problem here. May I know which file are you referring to? I open index.php but I cannot see the line that you have just mentioned. "index.phpindex.php?controller=products-comparison&ajax=1&action=add&id_product=8&_=1422622764199" Hope you can share, thank you! Link to comment Share on other sites More sharing options...
helldog2004 Posted February 8, 2015 Share Posted February 8, 2015 The most troublesome module together with the comparison module is the Google Analytics module (GAnalytics). Make sure you have the newest ganalytics for PrestaShop and try again. For most PS users this fixed the issue. Link to comment Share on other sites More sharing options...
bruce_ooi Posted February 9, 2015 Share Posted February 9, 2015 The most troublesome module together with the comparison module is the Google Analytics module (GAnalytics). Make sure you have the newest ganalytics for PrestaShop and try again. For most PS users this fixed the issue. Hi helldog2004, Thank you for your reply. I have tried to install and update GAnalytics module, but still the "add to compare" button is not adding anything to the comparison. Comparison still showing "Comparison(0)". And worse of all, the "Comparison(0)" button is disabled, it is showing a no entry sign which disallow me to click. Anyone face the same problem here? Any solution? Thank you. Link to comment Share on other sites More sharing options...
helldog2004 Posted February 9, 2015 Share Posted February 9, 2015 Can you disable each module one by one and see if any of your modules is conflicting with your comparison module. You can do this by going to FTP/modules and change each folders name one by one. for example folder is now called folder_ Refresh page and see if anything changes. If not, place name back, and take second folder. Until you find something that fixes your issue. Link to comment Share on other sites More sharing options...
bruce_ooi Posted February 9, 2015 Share Posted February 9, 2015 Can you disable each module one by one and see if any of your modules is conflicting with your comparison module. You can do this by going to FTP/modules and change each folders name one by one. for example folder is now called folder_ Refresh page and see if anything changes. If not, place name back, and take second folder. Until you find something that fixes your issue. Hi helldog2004, Thank you for your reply. I just noticed that I do not have "Comparison Module" in my prestashop. I tried to search for it in module, but it is not there even. I already set the Product comparison to 5. I guess this should enable the comparison module, right? Pardon me if I am wrong, I am very new here, thank you. Link to comment Share on other sites More sharing options...
helldog2004 Posted February 9, 2015 Share Posted February 9, 2015 yes, this comparison is a standard feature of PrestaShop, therefore can only be disabled if the amount of comparison products are set to 0. BUT, this does not mean that other modules can not interfere in the functionality of the comparison feature of PS. Therefore, disable all other modules one by one to see if one of these modules is interfering with your comparison feature. If none are interfering then lets go to the next step. Go to products --> Select one product --> Associates Is this set correctly? Because if this is not set, then PS can not figure out which products are related to eachother for comparison. Also make sure that products --> Categories are all associated to the correct shop (if you have multiple shops). Also if all products are stored in the default group "home" the products won't be compared with eachother. Check the manual for more information: http://doc.prestashop.com/display/PS16/Managing+Categories Link to comment Share on other sites More sharing options...
bruce_ooi Posted February 10, 2015 Share Posted February 10, 2015 yes, this comparison is a standard feature of PrestaShop, therefore can only be disabled if the amount of comparison products are set to 0. BUT, this does not mean that other modules can not interfere in the functionality of the comparison feature of PS. Therefore, disable all other modules one by one to see if one of these modules is interfering with your comparison feature. If none are interfering then lets go to the next step. Go to products --> Select one product --> Associates Is this set correctly? Because if this is not set, then PS can not figure out which products are related to eachother for comparison. Also make sure that products --> Categories are all associated to the correct shop (if you have multiple shops). Also if all products are stored in the default group "home" the products won't be compared with eachother. Check the manual for more information: http://doc.prestashop.com/display/PS16/Managing+Categories Hi helldog2004, Appreciate for your reply so far. I have tried to disable all the modules one by one, but none of it has interfere with the compare module. I found out that there is a "blockwishlist" module, when I rename it to "blockwishlist_", the "add to wishlist" button is disappeared. So, I suppose there must be a "blockcompare" module, right? But I cannot find one. Please correct me if I am wrong. Thank you. Link to comment Share on other sites More sharing options...
bruce_ooi Posted February 11, 2015 Share Posted February 11, 2015 Hi helldog2004, I just found the solution from this topic, https://www.prestashop.com/forums/topic/398177-comparison-not-working-16011/?do=findComment&comment=1941820. I think it is a buy from 1.6.0.11 Link to comment Share on other sites More sharing options...
helldog2004 Posted February 11, 2015 Share Posted February 11, 2015 Great, I am happy it solved your problem Link to comment Share on other sites More sharing options...
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