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Please Help - Required parameters Please fix the following error(s)

cwdtech

By cwdtech
in OUT - 1.6.0.11 [7 Jan 2015]

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cwdtech Newbie

cwdtech

Posted
Posted

Hello Everybody!

 

Since yesterday my prestashop back-office is not working how it should work and I have no idea why is that. I've done some research before posting this on the forum but unfortunately I could not find someone who experienced the same issue.

 

Problems:

1. If I login into the back-office it seems to be alright but If I refresh couple of times it doesn't load at 100% and the loader icon from the browser is loading continually. For example when I hover over any menu from the left side I can't see anymore the submenus, and to be able to see them I have to click on the main menu.

2. When I want to create an order from back-office if I add the address it doesn't save the data. Even if when I login for the first time the address it doesn't save.

 

What I've tried:

1. Listed below are the errors from the system. I've replace all the files with the ones from my localhost and still the same.

2. I run the system in debug mode and I can't see any error.

 

I'm getting the following errors under Advanced Parameters > Configuration Information > 

 

        CHECK YOUR CONFIGURATION

Required parameters Please fix the following error(s)

Optional parameters OK

 

   LIST OF CHANGED FILES

 

Changed/missing files have been detected.

Updated files (275)

 

error500.html

adminxxxx/autoupgrade/index.php

adminxxxx/themes/default/css/admin-theme.css

adminxxxx/themes/default/css/overrides.css

adminxxxx/themes/default/js/tree.js

adminxxxx/themes/default/template/error.tpl

adminxxxx/themes/default/template/controllers/index.php

adminxxxx/themes/default/template/controllers/access/index.php

adminxxxx/themes/default/template/controllers/access/helpers/index.php

adminxxxx/themes/default/template/controllers/access/helpers/form/index.php

adminxxxx/themes/default/template/controllers/addons_catalog/index.php

adminxxxx/themes/default/template/controllers/addresses/index.php

adminxxxx/themes/default/template/controllers/addresses/helpers/index.php

adminxxxx/themes/default/template/controllers/addresses/helpers/form/index.php

adminxxxx/themes/default/template/controllers/addresses/helpers/list/index.php

adminxxxx/themes/default/template/controllers/attachments/index.php

adminxxxx/themes/default/template/controllers/attribute_generator/index.php

adminxxxx/themes/default/template/controllers/attributes/index.php

adminxxxx/themes/default/template/controllers/attributes/helpers/index.php

adminxxxx/themes/default/template/controllers/attributes/helpers/form/index.php

adminxxxx/themes/default/template/controllers/attributes_groups/index.php

adminxxxx/themes/default/template/controllers/attributes_groups/helpers/index.php

adminxxxx/themes/default/template/controllers/attributes_groups/helpers/form/index.php

adminxxxx/themes/default/template/controllers/attributes_groups/helpers/list/index.php

adminxxxx/themes/default/template/controllers/backup/index.php

adminxxxx/themes/default/template/controllers/backup/download/index.php

adminxxxx/themes/default/template/controllers/backup/helpers/index.php

adminxxxx/themes/default/template/controllers/backup/helpers/list/index.php

adminxxxx/themes/default/template/controllers/backup/helpers/view/index.php

adminxxxx/themes/default/template/controllers/carrier_wizard/helpers/index.php

adminxxxx/themes/default/template/controllers/carrier_wizard/helpers/form/index.php

adminxxxx/themes/default/template/controllers/carrier_wizard/helpers/view/index.php

adminxxxx/themes/default/template/controllers/carriers/index.php

adminxxxx/themes/default/template/controllers/carriers/helpers/index.php

adminxxxx/themes/default/template/controllers/carriers/helpers/form/index.php

adminxxxx/themes/default/template/controllers/cart_rules/index.php

adminxxxx/themes/default/template/controllers/cart_rules/product_rule.tpl

adminxxxx/themes/default/template/controllers/cart_rules/helpers/index.php

adminxxxx/themes/default/template/controllers/cart_rules/helpers/list/index.php

adminxxxx/themes/default/template/controllers/carts/index.php

adminxxxx/themes/default/template/controllers/carts/helpers/index.php

adminxxxx/themes/default/template/controllers/carts/helpers/view/index.php

adminxxxx/themes/default/template/controllers/categories/index.php

adminxxxx/themes/default/template/controllers/categories/helpers/index.php

adminxxxx/themes/default/template/controllers/categories/helpers/form/index.php

adminxxxx/themes/default/template/controllers/categories/helpers/list/index.php

adminxxxx/themes/default/template/controllers/cms/index.php

adminxxxx/themes/default/template/controllers/cms/helpers/index.php

adminxxxx/themes/default/template/controllers/cms/helpers/form/index.php

adminxxxx/themes/default/template/controllers/cms_categories/index.php

adminxxxx/themes/default/template/controllers/cms_categories/helpers/index.php

adminxxxx/themes/default/template/controllers/cms_categories/helpers/form/index.php

adminxxxx/themes/default/template/controllers/cms_content/index.php

adminxxxx/themes/default/template/controllers/countries/index.php

adminxxxx/themes/default/template/controllers/countries/helpers/index.php

adminxxxx/themes/default/template/controllers/countries/helpers/form/index.php

adminxxxx/themes/default/template/controllers/countries/helpers/list/index.php

adminxxxx/themes/default/template/controllers/customer_threads/index.php

adminxxxx/themes/default/template/controllers/customer_threads/helpers/index.php

adminxxxx/themes/default/template/controllers/customer_threads/helpers/list/index.php

adminxxxx/themes/default/template/controllers/customer_threads/helpers/options/index.php

adminxxxx/themes/default/template/controllers/customer_threads/helpers/view/index.php

adminxxxx/themes/default/template/controllers/customers/index.php

adminxxxx/themes/default/template/controllers/customers/helpers/index.php

adminxxxx/themes/default/template/controllers/customers/helpers/list/index.php

adminxxxx/themes/default/template/controllers/customers/helpers/view/index.php

adminxxxx/themes/default/template/controllers/dashboard/helpers/view/view.tpl

adminxxxx/themes/default/template/controllers/emails/index.php

adminxxxx/themes/default/template/controllers/employees/index.php

adminxxxx/themes/default/template/controllers/employees/helpers/index.php

adminxxxx/themes/default/template/controllers/employees/helpers/form/index.php

adminxxxx/themes/default/template/controllers/feature_value/index.php

adminxxxx/themes/default/template/controllers/feature_value/helpers/index.php

adminxxxx/themes/default/template/controllers/feature_value/helpers/form/index.php

adminxxxx/themes/default/template/controllers/features/index.php

adminxxxx/themes/default/template/controllers/features/helpers/index.php

adminxxxx/themes/default/template/controllers/features/helpers/form/index.php

adminxxxx/themes/default/template/controllers/geolocation/index.php

adminxxxx/themes/default/template/controllers/geolocation/helpers/index.php

adminxxxx/themes/default/template/controllers/geolocation/helpers/options/index.php

adminxxxx/themes/default/template/controllers/groups/index.php

adminxxxx/themes/default/template/controllers/groups/helpers/index.php

adminxxxx/themes/default/template/controllers/groups/helpers/form/index.php

adminxxxx/themes/default/template/controllers/groups/helpers/tree/index.php

adminxxxx/themes/default/template/controllers/groups/helpers/view/index.php

adminxxxx/themes/default/template/controllers/images/index.php

adminxxxx/themes/default/template/controllers/import/index.php

adminxxxx/themes/default/template/controllers/import/helpers/index.php

adminxxxx/themes/default/template/controllers/import/helpers/form/index.php

adminxxxx/themes/default/template/controllers/import/helpers/view/index.php

adminxxxx/themes/default/template/controllers/information/index.php

adminxxxx/themes/default/template/controllers/information/helpers/index.php

adminxxxx/themes/default/template/controllers/information/helpers/view/index.php

adminxxxx/themes/default/template/controllers/invoices/index.php

adminxxxx/themes/default/template/controllers/invoices/helpers/index.php

adminxxxx/themes/default/template/controllers/invoices/helpers/form/index.php

adminxxxx/themes/default/template/controllers/languages/index.php

adminxxxx/themes/default/template/controllers/languages/helpers/index.php

adminxxxx/themes/default/template/controllers/languages/helpers/form/index.php

adminxxxx/themes/default/template/controllers/localization/index.php

adminxxxx/themes/default/template/controllers/login/index.php

adminxxxx/themes/default/template/controllers/logs/index.php

adminxxxx/themes/default/template/controllers/logs/helpers/index.php

adminxxxx/themes/default/template/controllers/logs/helpers/list/index.php

adminxxxx/themes/default/template/controllers/maintenance/index.php

adminxxxx/themes/default/template/controllers/maintenance/helpers/index.php

adminxxxx/themes/default/template/controllers/maintenance/helpers/options/index.php

adminxxxx/themes/default/template/controllers/manufacturers/index.php

adminxxxx/themes/default/template/controllers/manufacturers/helpers/index.php

adminxxxx/themes/default/template/controllers/manufacturers/helpers/view/index.php

adminxxxx/themes/default/template/controllers/meta/index.php

adminxxxx/themes/default/template/controllers/meta/helpers/index.php

adminxxxx/themes/default/template/controllers/meta/helpers/options/index.php

adminxxxx/themes/default/template/controllers/modules/index.php

adminxxxx/themes/default/template/controllers/modules/tab_modules_list.tpl

adminxxxx/themes/default/template/controllers/modules_positions/index.php

adminxxxx/themes/default/template/controllers/not_found/index.php

adminxxxx/themes/default/template/controllers/order_preferences/index.php

adminxxxx/themes/default/template/controllers/order_preferences/helpers/index.php

adminxxxx/themes/default/template/controllers/order_preferences/helpers/options/index.php

adminxxxx/themes/default/template/controllers/orders/index.php

adminxxxx/themes/default/template/controllers/orders/helpers/index.php

adminxxxx/themes/default/template/controllers/orders/helpers/view/index.php

adminxxxx/themes/default/template/controllers/outstanding/index.php

adminxxxx/themes/default/template/controllers/payment/index.php

adminxxxx/themes/default/template/controllers/payment/helpers/index.php

adminxxxx/themes/default/template/controllers/payment/helpers/view/index.php

adminxxxx/themes/default/template/controllers/performance/index.php

adminxxxx/themes/default/template/controllers/performance/helpers/index.php

adminxxxx/themes/default/template/controllers/performance/helpers/form/index.php

adminxxxx/themes/default/template/controllers/preferences/index.php

adminxxxx/themes/default/template/controllers/preferences/helpers/index.php

adminxxxx/themes/default/template/controllers/preferences/helpers/options/index.php

adminxxxx/themes/default/template/controllers/products/index.php

adminxxxx/themes/default/template/controllers/products/combination/index.php

adminxxxx/themes/default/template/controllers/products/combination/helpers/index.php

adminxxxx/themes/default/template/controllers/products/combination/helpers/list/index.php

adminxxxx/themes/default/template/controllers/products/helpers/index.php

adminxxxx/themes/default/template/controllers/products/helpers/form/index.php

adminxxxx/themes/default/template/controllers/products/helpers/list/index.php

adminxxxx/themes/default/template/controllers/products/multishop/index.php

adminxxxx/themes/default/template/controllers/referrers/index.php

adminxxxx/themes/default/template/controllers/referrers/helpers/index.php

adminxxxx/themes/default/template/controllers/referrers/helpers/form/index.php

adminxxxx/themes/default/template/controllers/referrers/helpers/list/index.php

adminxxxx/themes/default/template/controllers/referrers/helpers/view/index.php

adminxxxx/themes/default/template/controllers/request_sql/index.php

adminxxxx/themes/default/template/controllers/request_sql/helpers/index.php

adminxxxx/themes/default/template/controllers/request_sql/helpers/form/index.php

adminxxxx/themes/default/template/controllers/request_sql/helpers/view/index.php

adminxxxx/themes/default/template/controllers/return/index.php

adminxxxx/themes/default/template/controllers/return/helpers/index.php

adminxxxx/themes/default/template/controllers/return/helpers/form/index.php

adminxxxx/themes/default/template/controllers/scenes/index.php

adminxxxx/themes/default/template/controllers/scenes/helpers/index.php

adminxxxx/themes/default/template/controllers/scenes/helpers/form/index.php

adminxxxx/themes/default/template/controllers/search/index.php

adminxxxx/themes/default/template/controllers/search/helpers/index.php

adminxxxx/themes/default/template/controllers/search/helpers/view/index.php

adminxxxx/themes/default/template/controllers/shop/index.php

adminxxxx/themes/default/template/controllers/shop/helpers/index.php

adminxxxx/themes/default/template/controllers/shop/helpers/form/index.php

adminxxxx/themes/default/template/controllers/shop/helpers/list/index.php

adminxxxx/themes/default/template/controllers/shop_group/index.php

adminxxxx/themes/default/template/controllers/shop_group/helpers/index.php

adminxxxx/themes/default/template/controllers/shop_group/helpers/form/index.php

adminxxxx/themes/default/template/controllers/shop_url/index.php

adminxxxx/themes/default/template/controllers/shop_url/helpers/index.php

adminxxxx/themes/default/template/controllers/shop_url/helpers/form/index.php

adminxxxx/themes/default/template/controllers/shop_url/helpers/list/index.php

adminxxxx/themes/default/template/controllers/slip/index.php

adminxxxx/themes/default/template/controllers/slip/helpers/index.php

adminxxxx/themes/default/template/controllers/slip/helpers/form/index.php

adminxxxx/themes/default/template/controllers/specific_price_rule/index.php

adminxxxx/themes/default/template/controllers/specific_price_rule/helpers/index.php

adminxxxx/themes/default/template/controllers/specific_price_rule/helpers/form/index.php

adminxxxx/themes/default/template/controllers/states/index.php

adminxxxx/themes/default/template/controllers/stats/index.php

adminxxxx/themes/default/template/controllers/stats/helpers/index.php

adminxxxx/themes/default/template/controllers/stats/helpers/view/index.php

adminxxxx/themes/default/template/controllers/statuses/index.php

adminxxxx/themes/default/template/controllers/statuses/helpers/index.php

adminxxxx/themes/default/template/controllers/statuses/helpers/form/index.php

adminxxxx/themes/default/template/controllers/stock_cover/index.php

adminxxxx/themes/default/template/controllers/stock_cover/helpers/index.php

adminxxxx/themes/default/template/controllers/stock_cover/helpers/list/index.php

adminxxxx/themes/default/template/controllers/stock_instant_state/index.php

adminxxxx/themes/default/template/controllers/stock_instant_state/helpers/index.php

adminxxxx/themes/default/template/controllers/stock_instant_state/helpers/list/index.php

adminxxxx/themes/default/template/controllers/stock_mvt/index.php

adminxxxx/themes/default/template/controllers/stock_mvt/helpers/index.php

adminxxxx/themes/default/template/controllers/stock_mvt/helpers/list/index.php

adminxxxx/themes/default/template/controllers/stores/index.php

adminxxxx/themes/default/template/controllers/stores/helpers/index.php

adminxxxx/themes/default/template/controllers/stores/helpers/form/index.php

adminxxxx/themes/default/template/controllers/stores/helpers/options/index.php

adminxxxx/themes/default/template/controllers/suppliers/index.php

adminxxxx/themes/default/template/controllers/suppliers/helpers/index.php

adminxxxx/themes/default/template/controllers/suppliers/helpers/view/index.php

adminxxxx/themes/default/template/controllers/supply_orders/index.php

adminxxxx/themes/default/template/controllers/supply_orders/helpers/index.php

adminxxxx/themes/default/template/controllers/supply_orders/helpers/form/index.php

adminxxxx/themes/default/template/controllers/supply_orders/helpers/list/index.php

adminxxxx/themes/default/template/controllers/supply_orders/helpers/view/index.php

adminxxxx/themes/default/template/controllers/supply_orders_change_state/index.php

adminxxxx/themes/default/template/controllers/supply_orders_change_state/helpers/index.php

adminxxxx/themes/default/template/controllers/supply_orders_change_state/helpers/form/index.php

adminxxxx/themes/default/template/controllers/supply_orders_receipt_history/index.php

adminxxxx/themes/default/template/controllers/supply_orders_receipt_history/helpers/index.php

adminxxxx/themes/default/template/controllers/supply_orders_receipt_history/helpers/list/index.php

adminxxxx/themes/default/template/controllers/tabs/index.php

adminxxxx/themes/default/template/controllers/tabs/helpers/index.php

adminxxxx/themes/default/template/controllers/tabs/helpers/list/index.php

adminxxxx/themes/default/template/controllers/tags/index.php

adminxxxx/themes/default/template/controllers/tags/helpers/index.php

adminxxxx/themes/default/template/controllers/tags/helpers/form/index.php

adminxxxx/themes/default/template/controllers/tax_rules/index.php

adminxxxx/themes/default/template/controllers/tax_rules/helpers/index.php

adminxxxx/themes/default/template/controllers/tax_rules/helpers/form/index.php

adminxxxx/themes/default/template/controllers/tax_rules/helpers/list/index.php

adminxxxx/themes/default/template/controllers/tax_rules_group/index.php

adminxxxx/themes/default/template/controllers/tax_rules_group/helpers/index.php

adminxxxx/themes/default/template/controllers/tax_rules_group/helpers/form/index.php

adminxxxx/themes/default/template/controllers/themes/index.php

adminxxxx/themes/default/template/controllers/themes/helpers/index.php

adminxxxx/themes/default/template/controllers/themes/helpers/options/index.php

adminxxxx/themes/default/template/controllers/themes/helpers/view/importtheme_view.tpl

adminxxxx/themes/default/template/controllers/tracking/index.php

adminxxxx/themes/default/template/controllers/tracking/helpers/index.php

adminxxxx/themes/default/template/controllers/tracking/helpers/list/index.php

adminxxxx/themes/default/template/controllers/translations/index.php

adminxxxx/themes/default/template/controllers/translations/helpers/index.php

adminxxxx/themes/default/template/controllers/translations/helpers/view/index.php

adminxxxx/themes/default/template/controllers/warehouses/index.php

adminxxxx/themes/default/template/controllers/warehouses/helpers/index.php

adminxxxx/themes/default/template/controllers/warehouses/helpers/view/index.php

adminxxxx/themes/default/template/controllers/webservice/index.php

adminxxxx/themes/default/template/controllers/webservice/helpers/index.php

adminxxxx/themes/default/template/controllers/webservice/helpers/form/index.php

adminxxxx/themes/default/template/helpers/index.php

adminxxxx/themes/default/template/helpers/form/index.php

adminxxxx/themes/default/template/helpers/list/index.php

adminxxxx/themes/default/template/helpers/options/index.php

adminxxxx/themes/default/template/helpers/view/index.php

classes/Notification.php

classes/Tools.php

classes/Validate.php

classes/cache/index.php

classes/controller/index.php

classes/db/index.php

classes/helper/index.php

classes/log/index.php

classes/module/index.php

classes/order/index.php

classes/pdf/PDFGenerator.php

classes/pdf/index.php

classes/range/index.php

classes/shop/index.php

classes/stock/index.php

classes/tax/index.php

classes/webservice/index.php

config/defines.inc.php

controllers/admin/AdminCmsController.php

controllers/admin/index.php

js/jquery/plugins/jquery.validate-creditcard.js

js/jquery/plugins/alerts/jquery.alerts.css

js/jquery/plugins/alerts/jquery.alerts.js

js/jquery/plugins/jstree/jquery.jstree.js

js/jquery/plugins/jstree/themes/apple/style.css

js/jquery/plugins/jstree/themes/classic/style.css

js/jquery/plugins/jstree/themes/default/style.css

js/jquery/plugins/jstree/themes/default-rtl/style.css

js/jquery/plugins/smartWizard/jquery.smartWizard.js

js/jquery/plugins/treeview-categories/jquery.treeview-categories.async.js

 

     SERVER INFORMATION

Server information Linux #1 SMP Wed Oct 22 12:43:21 MSK 2014 x86_64

Server software version Apache

PHP version 5.4.33

Memory limit 128M

Max execution time 60

 

  STORE INFORMATION

PrestaShop version 1.6.0.9

 

  CHECK YOUR CONFIGURATION

Required parameters Please fix the following error(s)

Optional parameters OK

 

Can someone help me fix this big issue within the system?
Thanks a lot and I really appreciate your time.

 

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PrestaHeroes USA Mentor

PrestaHeroes USA

Posted
Posted

hi, lets see if we can help you find more error information.

 

1. go to your hosting and find php error log, if there then recreate issue with address for example and recheck error log

2. if nothing in error log then turn on prestashop debug mode, here is tip on how to accomplish this:

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

3. a great tool for debug especially javascript 

chrome: ctl+shift+j, this will pull up console, re-create issue see if any 'red' errors.

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