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Bonjour,

 

Suite à une mise à jour de Prestashop 1.6, je rencontre des erreurs dans le back office de la boutique.

Certaines pages m'affichent le message Internal Server Error :

 

préférences --> paramètres généraux + maintenance + géolocalisation

Paramètres avancés -->informations

Administrations --> expertise Prestashop

 

Les logs me disent Premature end of script headers:

 

Auriez-vous une idée ?

 

Merci

Edited by tomixx (see edit history)

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Bonjour

 

Vous avez eu cette erreur de suite après la mise à jour ?

Uniquement cette erreur ? lors de la mise à jour il n'a pas signaler des erreurs ?

 

C'est la seule précision que vous avez dans les logs il n' y pas d'autre indication ?

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Tout d'abord merci pour ton aide et désolé pour le double post.

 

Vous avez eu cette erreur de suite après la mise à jour ?

Oui j'ai rencontré cette erreur après la mise à jour. J'ai juste modifié quelques fichiers .tpl après la mise à jour de Prestashop.

 

 

Uniquement cette erreur ? lors de la mise à jour il n'a pas signaler des erreurs ?

J'ai rencontré cette erreur lors de la mise à jour : File tools/geoip/GeoLiteCity.dat (size: 16745367) has been skipped during backup.

 

 

C'est la seule précision que vous avez dans les logs il n' y pas d'autre indication ?

Voici une copie des logs d'apache :

[Tue Nov 18 11:35:17 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:17 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:17 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:17 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:17 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/advimage, referer: http://site.com/admin9592/index.php?controller=AdminModules&token=b4380e7895d5c212707b7cfa36dd8dcc&configure=editorial&tab_module=front_office_features&module_name=editorial
[Tue Nov 18 11:35:44 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:44 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:44 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:44 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:35:44 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/advimage, referer: http://site.com/admin9592/index.php?controller=AdminModules&token=b4380e7895d5c212707b7cfa36dd8dcc&configure=editorial&tab_module=front_office_features&module_name=editorial
[Tue Nov 18 11:36:33 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/themes/advanced, referer: http://site.com/admin9592/index.php?controller=AdminModules&token=b4380e7895d5c212707b7cfa36dd8dcc&configure=editorial&tab_module=front_office_features&module_name=editorial
[Tue Nov 18 11:36:33 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:36:33 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:36:33 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:36:33 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:37:56 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:37:56 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:37:56 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 11:37:56 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/advimage, referer: http://site.com/admin9592/index.php?controller=AdminModules&token=b4380e7895d5c212707b7cfa36dd8dcc&configure=editorial&tab_module=front_office_features&module_name=editorial
[Tue Nov 18 11:37:56 2014] [error] [client 255.255.255.255] File does not exist: /home/utilisateur/www/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css
[Tue Nov 18 14:42:08 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=administration&module_name=gamification&anchor=Gamification&token=c55c6005e95f85e186faf5b3acb693ed
[Tue Nov 18 14:42:57 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminModules&conf=21&token=c55c6005e95f85e186faf5b3acb693ed&tab_module=administration&module_name=gamification&anchor=Gamification
[Tue Nov 18 14:44:03 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 14:49:29 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 14:49:52 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminDashboard&token=6d67d8d8a8209dff3949167d62a8c9ae
[Tue Nov 18 14:49:56 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminDashboard&token=6d67d8d8a8209dff3949167d62a8c9ae
[Tue Nov 18 14:50:01 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminDashboard&token=6d67d8d8a8209dff3949167d62a8c9ae
[Tue Nov 18 14:54:17 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:06:38 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:06:38 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:12:57 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 15:13:05 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 15:13:09 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 15:13:32 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:15:51 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminEmails&token=26b8ebc44b849345fe5fd0d2c1164706
[Tue Nov 18 15:21:39 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=analytics_stats&module_name=statsgeolocation&anchor=Statsgeolocation&token=c55c6005e95f85e186faf5b3acb693ed
[Tue Nov 18 15:25:13 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=analytics_stats&module_name=statsgeolocation&anchor=Statsgeolocation&token=c55c6005e95f85e186faf5b3acb693ed
[Tue Nov 18 15:25:29 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminCategories&id_category=85&viewcategory&token=bcefb532f59e75cd2eb09a12c2e9504d
[Tue Nov 18 15:25:50 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=administration&module_name=gamification&anchor=Gamification&token=c55c6005e95f85e186faf5b3acb693ed

On dirait qu'il manque un fichier css.

Edited by tomixx (see edit history)

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Bonjour

 

Effectivement il manque un fichier mais je sais pas à qui ou quoi il appartiens je ne retrouve pas le dossier /inlinepopups/ donc je suppose que vous avez un module de popup, dans ce cas réinstaller le ça devra corriger le problème à moins que vous ayez ce fichier dans un zip.

/js/tiny_mce/plugins/inlinepopups, referer: http://site.com/js/tiny_mce/plugins/inlinepopups/skins/clearlooks2/window.css

 

Fermeture prématuré du script, comme il n'a pas trouvé le fichier, il a arrêter le script avant la fin de l'action du script.

 

File tools/geoip/GeoLiteCity.dat (size: 16745367) has been skipped during backup.

ça je pense que le fichier devait être trop lourd donc il a sauté (skip) la sauvegarde de ce fichier, bon cela n'est pas trop grave ne devrait pas empêcher le site de fonctionner.

 

Par contre pour le fichier manquant c'est à corriger.

Edited by Oron (see edit history)

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Merci pour ton aide.

 

J'ai bien ajouté le dossier du plugin inlinepopups. Le fichier est bien trouvé d'après les logs mais j'ai toujours ces erreurs :

[Tue Nov 18 19:56:42 2014] [error] [client 255.255.255.255] Handler for x-httpd-php5 returned invalid result code 70014, referer: http://site.com/nom-article/39-nom-article-art-nr-63778.html?gclid=CNTxvrrqhMICFeaWtAodjwYADQ
[Wed Nov 19 10:44:33 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminCategories&id_category=85&viewcategory&token=bcefb532f59e75cd2eb09a12c2e9504d
[Wed Nov 19 10:44:43 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminCategories&id_category=85&viewcategory&token=bcefb532f59e75cd2eb09a12c2e9504d
[Wed Nov 19 10:45:51 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminModules&token=c55c6005e95f85e186faf5b3acb693ed
[Wed Nov 19 10:49:26 2014] [error] [client 255.255.255.255] Handler for x-httpd-php5 returned invalid result code 70014, referer: http://site.com/nom-article/47-nomarticle-art-nr-150tl600.html
[Wed Nov 19 10:49:34 2014] [error] [client 255.255.255.255] Handler for x-httpd-php5 returned invalid result code 70014, referer: http://site.com/recherche?controller=search&orderby=position&orderway=desc&search_query=6212&submit_search=

Merci

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Bonjour,

 

Si jamais ça peut vous aider à comprendre : returned invalid result code 70014 => code d'erreur Apache (préfixé 7000), le 14 est un 'end of file'. Tu as une erreur dans les fichiers avec ce code d'erreur, apache ne 'trouve pas' des morceaux de fichiers. Vérifie au niveau de ta sauvegarde que tes fichiers n'ont pas été corrompus ou s'il ne manque pas des parties. Ce n'est qu'une supposition mais c'est peut-être à cause des headers des fichiers qui manquent...

Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=administration&module_name=gamification&anchor=Gamification&token=c55c6005e95f85e186faf5b3acb693ed
[Tue Nov 18 14:42:57 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminModules&conf=21&token=c55c6005e95f85e186faf5b3acb693ed&tab_module=administration&module_name=gamification&anchor=Gamification
[Tue Nov 18 14:44:03 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 14:49:29 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 14:49:52 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminDashboard&token=6d67d8d8a8209dff3949167d62a8c9ae
[Tue Nov 18 14:49:56 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminDashboard&token=6d67d8d8a8209dff3949167d62a8c9ae
[Tue Nov 18 14:50:01 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminDashboard&token=6d67d8d8a8209dff3949167d62a8c9ae
[Tue Nov 18 14:54:17 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:06:38 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:06:38 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:12:57 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 15:13:05 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 15:13:09 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6
[Tue Nov 18 15:13:32 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4'>http://site.com/admin9592/index.php?controller=AdminPerformance&token=ca330d515ad9587bf49db4a516541ed6&conf=4
[Tue Nov 18 15:15:51 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminEmails&token=26b8ebc44b849345fe5fd0d2c1164706
[Tue Nov 18 15:21:39 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=analytics_stats&module_name=statsgeolocation&anchor=Statsgeolocation&token=c55c6005e95f85e186faf5b3acb693ed
[Tue Nov 18 15:25:13 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=analytics_stats&module_name=statsgeolocation&anchor=Statsgeolocation&token=c55c6005e95f85e186faf5b3acb693ed
[Tue Nov 18 15:25:29 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?controller=AdminCategories&id_category=85&viewcategory&token=bcefb532f59e75cd2eb09a12c2e9504d
[Tue Nov 18 15:25:50 2014] [error] [client 255.255.255.255] Premature end of script headers: index.php, referer: http://site.com/admin9592/index.php?tab=AdminModules&tab_module=administration&module_name=gamification&anchor=Gamification&token=c55c6005e95f85e186faf5b3acb693ed

Bon courage,

 

Okar

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OK je vais regarder, merci.

Ce qui est étrange c'est que tout fonctionne sur un autre serveur avec un clone de la boutique.

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OK je vais regarder, merci.

Ce qui est étrange c'est que tout fonctionne sur un autre serveur avec un clone de la boutique.

donc comme le dit okar lors du transfère un fichier a été mal transféré suite à un délai de temps trop long. Il suffit d'un octet en moins pour avoir une erreur.

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