maesal Posted November 5, 2014 Share Posted November 5, 2014 Hello, My site is http://maesaldetailer.es I'm running PS 1.6.0.9. When some customers access logued to the site they couldn't see the categories, it doesn't matter what browser they're using. If they access unlogued, they could see them. I can't see in the backoffice an option for solving this problem, and the template's developer says that it isn't a problem of the template. Could you please help me? Thanks in advance. Kind regards. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 5, 2014 Share Posted November 5, 2014 back office-->customers-->groups-->edit customer (this is typical group for logged in)... now review 'authorized modules'...it's possible block categories is set to 'no' or other module that is 'yes' on visitor group. Link to comment Share on other sites More sharing options...
maesal Posted November 5, 2014 Author Share Posted November 5, 2014 Hi El Patron, thanks a lot for your time. I checked it and the categories module is authorised: It's quite strange, because it only happens to some customers... Please check that I'm now logged and I could see the categories: Thanks again. Regards. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 5, 2014 Share Posted November 5, 2014 I can confirm issue. It is not obvious issue, please turn off minfy html so I can look at source. bo-->adv parms-->performance-->Minify HTML = No Link to comment Share on other sites More sharing options...
maesal Posted November 5, 2014 Author Share Posted November 5, 2014 Done! Thanks again! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 5, 2014 Share Posted November 5, 2014 can u pm me back office link and login so I can take a look please. thanks. note: I have to go out will look at first chance...(CST so might be tomorrow, your afternoon tomorrow) Link to comment Share on other sites More sharing options...
maesal Posted November 5, 2014 Author Share Posted November 5, 2014 can u pm me back office link and login so I can take a look please. thanks. note: I have to go out will look at first chance...(CST so might be tomorrow, your afternoon tomorrow) PM sent, thanks again. Link to comment Share on other sites More sharing options...
maesal Posted November 6, 2014 Author Share Posted November 6, 2014 Thanks to El Patron for his help, very much appreciated. I reseted the categories module. Could you please check if the categories appear? I could see them in all the browsers of all my pc's, but I always seen them... Regards. Link to comment Share on other sites More sharing options...
maesal Posted November 8, 2014 Author Share Posted November 8, 2014 Could you please confirm that you see the categories in my site? Thanks! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 8, 2014 Share Posted November 8, 2014 when I am logged into shop http://screencast.com/t/1kHJ0dgZ Link to comment Share on other sites More sharing options...
maesal Posted November 9, 2014 Author Share Posted November 9, 2014 Check what I see: Please give me the contact of the developer for asking him to solve the problem. Thanks again !! Link to comment Share on other sites More sharing options...
maesal Posted November 9, 2014 Author Share Posted November 9, 2014 I think that it could be related to a problem with the cache because sometimes i got this error in the backoffice: smarty_internal_cacheresource_file.php on line 196 Link to comment Share on other sites More sharing options...
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