Guest Posted October 13, 2014 Share Posted October 13, 2014 Hello, Does anyone know how to do a refund for a virtual product from the BO, at the moment the only way seems to be to get the customer to do a return which is inconvenient, or from PayPal. All help is appreciated. Link to comment Share on other sites More sharing options...
bellini13 Posted October 13, 2014 Share Posted October 13, 2014 Which Paypal module are you using (Europe or USA)? Link to comment Share on other sites More sharing options...
Guest Posted October 13, 2014 Share Posted October 13, 2014 I'm using Europe Link to comment Share on other sites More sharing options...
bellini13 Posted October 13, 2014 Share Posted October 13, 2014 Doesn't the module include a 'refund' section in the order details in the back office? Link to comment Share on other sites More sharing options...
Guest Posted October 13, 2014 Share Posted October 13, 2014 Doesn't the module include a 'refund' section in the order details in the back office? Yes, but it doesn't do anything unless the product has been returned, which is really no good for virtual products. Link to comment Share on other sites More sharing options...
bellini13 Posted October 13, 2014 Share Posted October 13, 2014 And Prestashop does not allow you to remove a virtual product from the order? Link to comment Share on other sites More sharing options...
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