mani313 Posted August 26, 2014 Share Posted August 26, 2014 Hi there, i had an issue on back office login for few countries. and only login works in tablets and other devices. it smells like problem from ISP side ? i still can't what would be reason ? no errors. it doesn't take to the dashboard even input the correct details. login page only appear again. this issue exists everytime of attempt. its like strange! no error. even if i turn on debug mode. can you guess what's the reason ? help & suggestions would be appreciated. thanks. Link to comment Share on other sites More sharing options...
eyecandy Posted August 27, 2014 Share Posted August 27, 2014 i have the same problem. login, then click on anything and i get taken back to the login page. sometimes it also says There is one error. The Employee does not exist, or the password provided is incorrect. Link to comment Share on other sites More sharing options...
mani313 Posted August 27, 2014 Author Share Posted August 27, 2014 i got solution by testing PS 1.5.3.1 version. no login issue. so i decide use old version prestashop. Link to comment Share on other sites More sharing options...
eyecandy Posted August 27, 2014 Share Posted August 27, 2014 how do you go about using old version?? please can you give step by step instructions. i dont want to have to re install my whole shop from start. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 27, 2014 Share Posted August 27, 2014 please check your access log from hosting control panel. If you need help finding your access log on hosting, contact your hosting company or search on your hosting type 'access log'. learn more here about access log: http://searchsecurity.techtarget.com/definition/access-log then when issue with access you can check to have useful information. 1 Link to comment Share on other sites More sharing options...
mani313 Posted August 27, 2014 Author Share Posted August 27, 2014 please check your access log from hosting control panel. If you need help finding your access log on hosting, contact your hosting company or search on your hosting type 'access log'. learn more here about access log: http://searchsecurity.techtarget.com/definition/access-log then when issue with access you can check to have useful information. thx for suggestion i'll do. Link to comment Share on other sites More sharing options...
mani313 Posted August 27, 2014 Author Share Posted August 27, 2014 (edited) how do you go about using old version?? please can you give step by step instructions. i dont want to have to re install my whole shop from start. sorry! i dont think you can downgrade your shop. you can only re-install PS 1.5 or 1.4 then you need to migrate your products, orders one by one. Edited August 28, 2014 by mani313 (see edit history) Link to comment Share on other sites More sharing options...
mani313 Posted August 30, 2014 Author Share Posted August 30, 2014 i got solution by testing PS 1.5.3.1 version. no login issue. so i decide use old version prestashop. can know what are the files/folders responsible for backend login ? can i replace files or codes safely to PS 1.6? awaiting for valuable reply, thanks. Link to comment Share on other sites More sharing options...
Recommended Posts