promod Posted August 5, 2014 Share Posted August 5, 2014 Hello, I'm using Prestashop 1.5.4.1 with multistore option enable. When I went to SEO/url to change options and recreate .htaccess this last is created well but I only have the homepage on my main shop that working well. All other pages are breaking down with error 500. I have noticed that the .htaccess code for images is duplicated... I don't know how can I solve the problem. Where can i find the code that create the .htaccess ? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 5, 2014 Share Posted August 5, 2014 you need to obtain the underlying error either from your hosting php error log or by turning on PrestaShop debug to display error on your screen http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ once you have this information spend some time searching for the error and possible resolution. Link to comment Share on other sites More sharing options...
promod Posted August 5, 2014 Author Share Posted August 5, 2014 (edited) I got no error from Prestashop directly and all the backoffice is usable. But... I got 2 errors in the server log when I made tests 1) "Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace." on my ip. 2) "Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden:" on visitor ip which I tried to solve with "Options +SymLinksIfOwnerMatch" but it doesn't working... In .htaccess created by Prestashop, section "image" which start with "# Images" and "# AlphaImageLoader for IE and fancybox" are duplicated. When I delete the first section, it solve the error 500. But if a recreate the file with Prestashop it's working well... I have already work with this version of Prestashop and multi store but it's the first time I have this behavior. Edited August 5, 2014 by promod (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 5, 2014 Share Posted August 5, 2014 We can try this test. see image below, one at a time, i.e. set the opposite of current setting and then 'test' we want to prove if any 'one' of these affects issue, if one does we can then see how to proceed http://screencast.com/t/zNdKjt3avKy3 Link to comment Share on other sites More sharing options...
promod Posted August 5, 2014 Author Share Posted August 5, 2014 No one affect my problem. I tested all combinaison and I still got error 500. Is it possible that a module I installed has modified the way that Prestashop is creating .htaccess file ? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 5, 2014 Share Posted August 5, 2014 this is a good time to contact your hosting provider with the messages from above. Link to comment Share on other sites More sharing options...
promod Posted August 5, 2014 Author Share Posted August 5, 2014 Lol... I'm on a dedicated server if I contact my hosting provider for that he will say nothing except something like "google is your best friend" Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 5, 2014 Share Posted August 5, 2014 Lol... I'm on a dedicated server if I contact my hosting provider for that he will say nothing except something like "google is your best friend" jajajaja...yes non-managed is welcome to webamstering.... poke around here with google http://httpd.apache.org/docs/current/mod/core.html#limitinternalrecursion Link to comment Share on other sites More sharing options...
promod Posted August 5, 2014 Author Share Posted August 5, 2014 Yes thanks you, but LimitInternalRecursion is reached thus there is a problem with .htacess. LimitInternalRecursion is not the problem but the consequence of the bad .htaccess intructions. For the moment I made chmod -R 655 on .htaccess to avoid bad updates by Prestashop. Link to comment Share on other sites More sharing options...
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