Sublimex Posted July 7, 2014 Share Posted July 7, 2014 Hi All, This morning my site was working fine. now, for no reason the whole front end is blank and the back office only logs into the main dashboard. I am on version 1.6 When I view the source code for the index page there is nothing. Any thought please. take a look... www.sublimex.co.uk Cheers Matthew Link to comment Share on other sites More sharing options...
vekia Posted July 7, 2014 Share Posted July 7, 2014 turn on error reporting then instead of blank page you will see report about what and where doesnt work please copy it here 1 Link to comment Share on other sites More sharing options...
Sublimex Posted July 7, 2014 Author Share Posted July 7, 2014 I should also point out that the servers are up and running, and the dbase is up and running too. Link to comment Share on other sites More sharing options...
Sublimex Posted July 7, 2014 Author Share Posted July 7, 2014 hey, the message i receive is... Fatal error: Out of memory (allocated 29360128) (tried to allocate 7680 bytes) in /srv/disk1/1657221/www/sublimex.co.uk/classes/Category.php on line 1572 Link to comment Share on other sites More sharing options...
hhhans1 Posted July 7, 2014 Share Posted July 7, 2014 i think is related to your hosting server. Usually i get some error like this when something is wrong with servers at hosting company. Maybe you need to recheck with them. Link to comment Share on other sites More sharing options...
Daniel_WM Posted July 7, 2014 Share Posted July 7, 2014 in php.ini try increasing this parameter "memory_limit" Link to comment Share on other sites More sharing options...
vekia Posted July 7, 2014 Share Posted July 7, 2014 29360128 bytes is only 28mb prestashop to run smoothly needs at least 64mb. 28mb is definitely not enough. system requirements: http://www.prestashop.com/en/system-requirements Link to comment Share on other sites More sharing options...
Sublimex Posted July 7, 2014 Author Share Posted July 7, 2014 hi, i am still getting the same error message even though i have increased it to 256M. is it possible there might be something else? kind regards, Matthew Link to comment Share on other sites More sharing options...
hhhans1 Posted July 7, 2014 Share Posted July 7, 2014 do you have access to php.ini on root of your site? ...because, even i have access and i can write on it, until my host write on it and restart my host, the changes didn't take effect. This are my php.ini changes, which ensure the good functionality of site cgi.fix_pathinfo = 1 upload_max_filesize=300M post_max_size=300M memory_limit=256M max_input_vars=10000 magic_quotes_gpc = Off magic_quotes_runtime = Off magic_quotes_sybase = Off Hope you will get it soon to work 1 Link to comment Share on other sites More sharing options...
vekia Posted July 7, 2014 Share Posted July 7, 2014 hi, i am still getting the same error message even though i have increased it to 256M. is it possible there might be something else? kind regards, Matthew no it's not possible you exceeded memory limit ask your hoster about increasing memory limit there is a chance that you haven't got permission to alter php configuration from ini file (and it's common for shared hostings) Link to comment Share on other sites More sharing options...
Sublimex Posted July 7, 2014 Author Share Posted July 7, 2014 fixed, awesome work everyone. thankyou all matthew www.sublimex.co.uk Sublimation Products 1 Link to comment Share on other sites More sharing options...
hhhans1 Posted July 7, 2014 Share Posted July 7, 2014 fixed, awesome work everyone. thankyou all matthew www.sublimex.co.uk Sublimation Products glad you get online....and happy selling... and to quote vekia..mark the topic as solved Link to comment Share on other sites More sharing options...
Daniel_WM Posted July 7, 2014 Share Posted July 7, 2014 is always about to Vekia, not even worth answering in this forum Link to comment Share on other sites More sharing options...
hhhans1 Posted July 7, 2014 Share Posted July 7, 2014 is always about to Vekia, not even worth answering in this forum Always is worth answering in the forum...and vekia is a very helpful person ... I always try to answer, even my answer are not at expert level, because at my turn, someone helped me...is about give it back..about community...about presta..... Link to comment Share on other sites More sharing options...
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