Jaq16 Posted June 8, 2014 Share Posted June 8, 2014 Hi everybody I have been in prestashop back office to try and rectify a problem I have as customers cannot leave comments on my website. As far as I can see, everything is ok and it is activated. I accidentally went into products category instead of products comments and I updated. I also saw a facility for hooking, but I don't think I interferred with this. Like a bull in a china shop in the back office Anyway, the product comments still don't work and now when I click on a product on the live site it goes to an empty page. What the heck have I done??Please help, as now, customers cannot open pages for products. Disaster!!Thank you in advance for any advice Jaq Link to comment Share on other sites More sharing options...
dioniz Posted June 8, 2014 Share Posted June 8, 2014 Turn on debug mode In config/defines.inc.php set define('_PS_MODE_DEV_', false); to true Link to comment Share on other sites More sharing options...
Jaq16 Posted June 8, 2014 Author Share Posted June 8, 2014 Thank you dioniz so much for replying, I am here biting my nails (and a few tears). I am completely NULL at this stuff, I have managed my website and built itwith basic knowledge and talent, so what you have written I really don't understand, sorry !!You'll have to explain as if to a 10 year old child please this will probably save my life Link to comment Share on other sites More sharing options...
dioniz Posted June 8, 2014 Share Posted June 8, 2014 Ok you need to download and open file located in "yourdomain/config/defines.inc.php" with some text editor. In that file you need to find this line of code: define('_PS_MODE_DEV_', false); and change it to: define('_PS_MODE_DEV_', true); and upload file again. This will hopefully show error on your page Link to comment Share on other sites More sharing options...
Jaq16 Posted June 8, 2014 Author Share Posted June 8, 2014 I am wasting your time, I don't even know where to find yourdomain/config/defines.inc.php or I am being completely thick and yourdomain = my domain name tried this and page couldn't be found, removed www. and then it said forbidden I can't do this In fact, I need to find a webmaster Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 9, 2014 Share Posted June 9, 2014 I am wasting your time, I don't even know where to find yourdomain/config/defines.inc.php or I am being completely thick and yourdomain = my domain name tried this and page couldn't be found, removed www. and then it said forbidden I can't do this In fact, I need to find a webmaster repeat after me, yes you can. use ftp or file manager in your hosting account the file path is config/defines.inc.php this is an important new learning that will serve you well in the future, there are loads of little things to learn to run a website. 2 Link to comment Share on other sites More sharing options...
dioniz Posted June 9, 2014 Share Posted June 9, 2014 this is an important new learning that will serve you well in the future, there are loads of little things to learn to run a website. Good point El Patron 1 Link to comment Share on other sites More sharing options...
Jaq16 Posted June 9, 2014 Author Share Posted June 9, 2014 thank you very much gentlemen for your valuable advice and encouragement, the problem is now fixed (not by me unfortunately, there may be many things to learn with running a website but I have neither the time nor the inclination to do this, I have found an expert, like your good selves, to help me) 2 Link to comment Share on other sites More sharing options...
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