AliceBi Posted May 22, 2014 Share Posted May 22, 2014 Hello, I really need help. I installed PrestaShop™ 1.5.6.0 and everything works fine but I when I click on a product to see the details, it open a white page. I added some product (20-30) and everything worked okay. Then yesterday I added other 3 products and I can't open the single pages of the products anymore. I had this problem before. I disactived and actived some products and everything worked okay again. I also thought that it could be a host problem (sometimes the site is very slow...) I don't know if it can help but in the main page of the BO I have these two red messages(I had them before the product page problem happened, so I don't know if this information is relevant) URL comprensibili Cache & compressione browser Please, help me....I don't know what to do. Sorry for my English. If I wasn't clear enough, let me know and I'll try to explain better. Alice Link to comment Share on other sites More sharing options...
vekia Posted May 22, 2014 Share Posted May 22, 2014 it open a white page. white page = errors please turn on error reporting then instead of white page you will see detailed information about what and where doesnt work exactly. Link to comment Share on other sites More sharing options...
AliceBi Posted May 23, 2014 Author Share Posted May 23, 2014 Thanks. Here's the error Fatal error: Allowed memory size of 29360128 bytes exhausted (tried to allocate 35 bytes) in /var/www/virtual/lacimpinessa.com/htdocs/tools/smarty/sysplugins/smarty_internal_templatelexer.php on line 460 Link to comment Share on other sites More sharing options...
AliceBi Posted May 23, 2014 Author Share Posted May 23, 2014 Can someone help me, please? Link to comment Share on other sites More sharing options...
S-HAMMANI Posted May 23, 2014 Share Posted May 23, 2014 Hi: see this : http://www.prestashop.com/forums/topic/271698-clicking-on-item-link-in-category-receives-http-500-internal-server-error/ Link to comment Share on other sites More sharing options...
AliceBi Posted May 24, 2014 Author Share Posted May 24, 2014 (edited) Thanks for the link, but where can I find this line ini_set('memory_limit', '-1') ? EDIT I added it in config/config.inc Thanks a lot for your help. Edited May 24, 2014 by AliceBi (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted May 24, 2014 Share Posted May 24, 2014 29360128 byets is only 28mb prestashop to run smoothle needs at least 64mb (at least!) increase your memory limit, otherwise your shop will not work, not only on product pages but also in other part of website. Link to comment Share on other sites More sharing options...
AliceBi Posted May 26, 2014 Author Share Posted May 26, 2014 Thanks, vekia. Sorry if I ask for more informations, but I want to be sure that I understood. When you say "increase your memory limit" you are talking about the host? Should I contact my host?If I understood wrong, please, can you tell me what you mean?Thanks a lot as usual. Link to comment Share on other sites More sharing options...
AliceBi Posted May 28, 2014 Author Share Posted May 28, 2014 A little help, please Link to comment Share on other sites More sharing options...
vekia Posted May 28, 2014 Share Posted May 28, 2014 Thanks, vekia. Sorry if I ask for more informations, but I want to be sure that I understood. When you say "increase your memory limit" you are talking about the host? Should I contact my host? If I understood wrong, please, can you tell me what you mean? Thanks a lot as usual. hello sorry for long waiting time to reply, i missed your messages, this is why it's worth to quote my post (i will see notification) you can increase memory limit with modification of php.ini file configuration if you've got an access to this file - you can do it by yourself if not - you have to ask your hoster about that if you're on shared host you probably haven't got access to modify this param value, so in my opinion it's better to ask your hoster about that. In fact, all of this depends on them! Link to comment Share on other sites More sharing options...
AliceBi Posted May 28, 2014 Author Share Posted May 28, 2014 No reason to sorry. You've been very kind!Yes, I'll ask my host, since I can't modify the php.ini file myself. Thanks again for your help. Have a great day. Link to comment Share on other sites More sharing options...
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