Emails Not Working

[effectualmedia]

Hello,

 

I am using Prestashop 1.6.0.6 and I have configured module Mail alerts as per following.

 

Product availability: Yes
New order: Yes
Out of stock: Yes
Threshold: Yes
Coverage Warning: Yes
Coverage:0
Email address: my gmail address

 

still I am not getting email when order placed, and even user is not getting emails.

 

can someone provide solution?

 

Regards,

Hiren.

[vekia]

what about other emails? you receiving them?

what kind of mail method you use? simple mail() or SMTP ?

[effectualmedia]

I am using PHP's mail() function method.

 

and I don't get any emails.

[vekia]

can you try to use SMTP method with some email account like gmail or other popular provider?

i think that problem can be related to this. 

 

btw. you're on remote or localhost?

[effectualmedia]

I am on remote server.

 

I Tried using Gmail SMTP

 

 

Mail domain name: Blank
SMTP server :smtp.gmail.com
SMTP user : my gmail email
SMTP password : gmal password
Encryption : none
Port: 465

 

and getting following error -

 

Error: Please check your configuration
There was a problem reading line 1 of an SMTP response. The response so far was:
[]. It appears the connection has died without saying goodbye to us! Too many emails in one go perhaps? (fsockopen: #0)

 

 

than I set Encryption : TSL and getting following error

 

 

Error: Please check your configuration
Authentication failed using username '[email protected]' and password '*********'

[effectualmedia]

Hello,

 

I have used SMTP provided by hosting and it's working fine now.

[zippydexter]

Please help!  I am not receiving many emails that people are sending to me!  When I send one to me from another address, I do receive it, yet I am not receiving emails from trusted customers.  I have to have them send emails directly to my Hotmail address.

 

I am receiving emails from the system when sales are made, I am just not receiving emails to my personal prestashop email that is linked to my personal Hotmail account.

 

Any help would be appreciated!!!! I am losing business!  Michael

[zippydexter]

ALso, I have clicked on the test button under email alerts and I do receive the test!

[piku]

Actually I have a similar problem that might be related:

 

The test you described works for me also. But when I click on "payment received" I don't get any error nor any mail.

 

When I tried to check under the "status" setup there is an option to choose an email template. For me (which is a german shop) I do not find any templates in the dropdown.

 

Any ideas where the templates are gone? It worked in 1.5 but after the update my email templates seem to have disappeared.

Which might result in emails just not send....

 

 

plz, anyone with insight, give us a hint in the right direction.... 

 

thx for reading,

piku

Edited May 26, 2014 by piku (see edit history)

[Arcanum Fashion]

Actually I have a similar problem that might be related:

 

The test you described works for me also. But when I click on "payment received" I don't get any error nor any mail.

 

When I tried to check under the "status" setup there is an option to choose an email template. For me (which is a german shop) I do not find any templates in the dropdown.

 

Any ideas where the templates are gone? It worked in 1.5 but after the update my email templates seem to have disappeared.

Which might result in emails just not send....

 

 

plz, anyone with insight, give us a hint in the right direction.... 

 

thx for reading,

piku

hi there

 

using Presta 1.608 e-mails are not reaching client or shop, even the templates on status page are active.  error message only received when we try to send mail directly to client from orderpage at the bottom, but no specific error code. mail module is correctly installed.

 

thanks for a presto reply

 

Rad