Flmbx Posted May 5, 2014 Share Posted May 5, 2014 Dear, I need some help with emails in my shop (1.5.6.2). Setting up a new store which is about to go live but the annoying behavior of MailAlerts. - for new orders nor Merchant nor Client receives messages - from the contact form sometimes Merchant/Client receives mail. Sometimes only Client receives Mail. Translations for Mails are present (according to me). Or is it due to hosting?? Apparently there's a lot of known bugs with Mailalerts in version 1.5.x Really need some help on this as this is the only issue left before releasing the shop. Please help. regards, flmbx Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 5, 2014 Share Posted May 5, 2014 Dear, I need some help with emails in my shop (1.5.6.2). Setting up a new store which is about to go live but the annoying behavior of MailAlerts. - for new orders nor Merchant nor Client receives messages - from the contact form sometimes Merchant/Client receives mail. Sometimes only Client receives Mail. Translations for Mails are present (according to me). Or is it due to hosting?? Apparently there's a lot of known bugs with Mailalerts in version 1.5.x Really need some help on this as this is the only issue left before releasing the shop. Please help. regards, flmbx please make sure mail alerts module is hooked here http://screencast.com/t/2JbOlG0bHE Link to comment Share on other sites More sharing options...
Flmbx Posted May 5, 2014 Author Share Posted May 5, 2014 yes it is thanks. There really is a problem. Got someone technical already looking today but he didn't come to a conclusion. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 5, 2014 Share Posted May 5, 2014 yes it is thanks. There really is a problem. Got someone technical already looking today but he didn't come to a conclusion. no one doubts you are having a problem...but not a hook issue -check your mail server queue (if you have access), see if you have emails sitting in queue. -are you using shop default email adderss of domain name? -have you turned on ps errors and tested to see if any error messages? you may want to consider posting in job section as there are some really good technicians that will come to a conclusion. Link to comment Share on other sites More sharing options...
Flmbx Posted May 5, 2014 Author Share Posted May 5, 2014 it is in joboffers already - the mail-queu thing I asked my host - yes I'm using emails related directly to the (main)domain (shop is multistore) - no not tested yet with ps errors as I'm not really familiar with that Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 5, 2014 Share Posted May 5, 2014 it is in joboffers already - the mail-queu thing I asked my host - yes I'm using emails related directly to the (main)domain (shop is multistore) - no not tested yet with ps errors as I'm not really familiar with that for error reporting: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ what is the link to the in job offerings? Link to comment Share on other sites More sharing options...
Flmbx Posted May 5, 2014 Author Share Posted May 5, 2014 ok thanks for the link. This topic is opened in joboffers... Link to comment Share on other sites More sharing options...
CartExpert.net Posted May 7, 2014 Share Posted May 7, 2014 HI. Have you checked your SPF and also your mx records? Link to comment Share on other sites More sharing options...
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