Santi Fernández Posted April 22, 2014 Share Posted April 22, 2014 Good morning, on the desktop I have a link which takes me to the page where I enter my e-mail and password to access Prestashop. So far I have not had any trouble getting in but for a few hours when I click on the link directs me to a blank web in which this Fatal message error: require (): Failed opening required '/ htdocs / public / www / admin0553/./config/config.inc.php '(include_path ='. :/ usr / share / php :/ usr / share / pear ') in / htdocs/public/www/admin0553/index.php on line 33 I would be very grateful if you help me with this problem. regards Santi Fernández Link to comment Share on other sites More sharing options...
vekia Posted April 22, 2014 Share Posted April 22, 2014 it's strange. you changed something in the prestashop core right before this error started to appear? or installed some modules? 1 Link to comment Share on other sites More sharing options...
Santi Fernández Posted April 22, 2014 Author Share Posted April 22, 2014 Thanks for your reply. i have only changed some prices yesterday. Link to comment Share on other sites More sharing options...
vekia Posted April 22, 2014 Share Posted April 22, 2014 strange does this file: /config/config.inc.php exist in your prestashop? Link to comment Share on other sites More sharing options...
Santi Fernández Posted April 22, 2014 Author Share Posted April 22, 2014 Yes, /config/config.inc.php exist in my prestashop. Link to comment Share on other sites More sharing options...
vekia Posted April 22, 2014 Share Posted April 22, 2014 can you please verify what you've got in htdocs/public/www/admin0553/index.php on line 33 ? Link to comment Share on other sites More sharing options...
Santi Fernández Posted April 22, 2014 Author Share Posted April 22, 2014 require(_PS_ADMIN_DIR_.'/../config/config.inc.php'); Link to comment Share on other sites More sharing options...
Santi Fernández Posted April 23, 2014 Author Share Posted April 23, 2014 Good morning Vekia, can i give you more information to resolve my problema? Link to comment Share on other sites More sharing options...
vekia Posted April 23, 2014 Share Posted April 23, 2014 im out of ideas, without access to store files it's hard to debug it it looks like some individual problems, perhaps related to hosting settings (not sure at all) Link to comment Share on other sites More sharing options...
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