Customers not receiving emails

[ajensen27]

Hello,

 

So I'm getting it all the time from my customers that they aren't receiving their order confirmation emails and sometimes when I'm replying to a ticket. It's not happening to everyone but enough to make me concerned. I ask them to check their spam folders and they say they don't see it in their either. I've checked our IP address against the RBL's (http://www.anti-abuse.org/) and we aren't blocked on any lists.

 

Anyone have any ideas on how to fix this issue?

 

Thanks!

[ajensen27]

Anyone have any input on this?

 

I even turned on the function to send order confirmation emailes for each order placed to my own email address and I'm not even receiving all the order confirmation emails. Very strange. 

[NemoPS]

What's your hoster? I've seen this frequently happening on godaddy, for example

[ajensen27]

Thanks for the reply Nemo... I'm on a VPS hosted by GridVirt.

[NemoPS]

Hm I don't know that, is there a chance you can check email logs on the server and see if they were sent out at least?

[inweb]

Are you sure they are not being sent? Did you check your Spam folder?

[ajensen27]

Hello... Yes, they are going out. And not, customer are saying they are not in their spam folders.

 

The other day I paid $20 and added our domain to www.emailreg.org . Hopefully that will help.

 

Or could it be something with Prestashop?

[ajensen27]

Would any of these triggers be causing spam filters to filter out our emails? I'm using pretty much the basic email templates that came with prestashop but just changed around the coloring a little and added a "like us on facebook" image to the bottom of the email.

 

http://blog.mailchimp.com/most-common-spam-filter-triggers/

[karthiiiiiiiiiik]

hi ajensen27,

 

What is the shop email which you use for the contact details in store contacts ? you have a reseller account for your customer or one account for all your customers ?

Edited April 26, 2014 by karthik who_am_i (see edit history)

[ajensen27]

I use our main email address of [email protected] and no, I don't have any reseller accounts set up.

[El Patron]

I use our main email address of [email protected] and no, I don't have any reseller accounts set up.

 

make sure mail alerts module is properly hooked,

 

http://screencast.com/t/yWw2yw43wL

[ajensen27]

Thanks... It's properly hooked to the hook you displayed along with 8 other hooks.

[El Patron]

look on your hosting account (vps and above) mail queue to see if sitting there....

 

look in your hosting error log to see if error is being issued at time email should have been sent...

 

contact the hosting company (tell them PS is sending)  but you don't know what is happening to it, they can be of great help.

 

good luck

[karthiiiiiiiiiik]

Kindly try to send a test mail from the shop.......... to any one of our email id. check you are receiving the test mail.... If all this work fine you need to contact your hosting provider to see the mails are send out from their server.