abombazza Posted March 27, 2014 Share Posted March 27, 2014 Hello to all I installed PS 1.6 on a host and then put on www.mywebsite.com/ps16demo (link to web) subdirectory. THE problem is that when I try to edit the product, tries to load the page and then gives me a blank page as if it is unable to complete the display of all the data of the product. How can is possibile ? ho controllato con i tecnici i requisiti di prestashop e sono tutti ok per il mio hosting (anche il memory limit è 64mb). Please help me. thenk you in advance! Link to comment Share on other sites More sharing options...
vekia Posted March 27, 2014 Share Posted March 27, 2014 Hello to all I installed PS 1.6 on a host and then put on www.mywebsite.com/ps16demo (link to web) subdirectory. THE problem is that when I try to edit the product, tries to load the page and then gives me a blank page as if it is unable to complete the display of all the data of the product. How can is possibile ? ho controllato con i tecnici i requisiti di prestashop e sono tutti ok per il mio hosting (anche il memory limit è 64mb). Please help me. thenk you in advance! blank page = errors please turn on error reporting then instead of blank page you will see information what and where doesnt work (i hope so!) open: config/defines.inc.php find this line: define('_PS_MODE_DEV_', false); change to look like this:define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
abombazza Posted March 27, 2014 Author Share Posted March 27, 2014 Hi, thank you for your help. This is the error: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'controllers/products/multishop/check_fields.tpl' in 'controllers/products/informations.tpl'' in /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/cache/smarty/compile/e8/0c/ed/e80ceddc2a2002bf8756e9c4ddf0ab632529f8b9.file.informations.tpl.php(132): Smarty_Internal_Template->getSubTemplate('controllers/pro...', NULL, NULL, NULL, NULL, Array, 0) #2 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_532eb6552981e2_89941301(Object(Smarty_Internal_Template)) #3 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/controllers/admin/ in/home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 Link to comment Share on other sites More sharing options...
abombazza Posted March 28, 2014 Author Share Posted March 28, 2014 hi friend any idea ? Link to comment Share on other sites More sharing options...
abombazza Posted March 29, 2014 Author Share Posted March 29, 2014 Solve with new installation. Last installation possible that was bad ! Tnx Link to comment Share on other sites More sharing options...
vekia Posted March 31, 2014 Share Posted March 31, 2014 Hi, thank you for your help. This is the error: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'controllers/products/multishop/check_fields.tpl' in 'controllers/products/informations.tpl'' in /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/cache/smarty/compile/e8/0c/ed/e80ceddc2a2002bf8756e9c4ddf0ab632529f8b9.file.informations.tpl.php(132): Smarty_Internal_Template->getSubTemplate('controllers/pro...', NULL, NULL, NULL, NULL, Array, 0) #2 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_532eb6552981e2_89941301(Object(Smarty_Internal_Template)) #3 /home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/controllers/admin/ in/home/mhd-01/www.francescopazzagli.com/htdocs/ps16demo/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 hello sorry i was offline over the weekend but im back now does the file mentioned in error code exists in your shop filesystem? controllers/products/multishop/check_fields.tpl ? (i don't think so) Link to comment Share on other sites More sharing options...
Pronux Posted April 1, 2014 Share Posted April 1, 2014 Had the same problem today after restoring a prestashop using a FTP client to upload all files from backup. In my case the following file had an incomplete file.extension, which is a known FTP problem, though very rare: /admin444/themes/default/template/controllers/products/multishop/check_fields.tp Renaming the file to .tpl solved the problem. 2 Link to comment Share on other sites More sharing options...
vekia Posted April 1, 2014 Share Posted April 1, 2014 abombazza are you able to verify it as i suggested, as you can see Pronux just checked this file, and changed name to proper one. it's worth to check it Link to comment Share on other sites More sharing options...
MichaelGargnani Posted May 8, 2014 Share Posted May 8, 2014 Ciao I'm new to Prestashop.. just installed 1.6 after 2 days of "experimenting" the backend started to refresh continuously.. soon after the products pages (in the backend..) started to display just a blank page ( opening the single product..) I found on line a forum saying "try to refresh using Ctl+F5 to fully refresh the page" i worked straight away for me! very simple, very effective! Mic Link to comment Share on other sites More sharing options...
asksen2003 Posted November 29, 2014 Share Posted November 29, 2014 if blank page errors then just need to turn on error reporting then instead of blank page. need to open: config/defines.inc.php find this line: define('_PS_MODE_DEV_', false); change to look like this:define('_PS_MODE_DEV_', true); After change I got the problem below This is the error: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'controllers/products/multishop/check_fields.tpl' in 'controllers/products/informations.tpl'' But problem creates after restoring a prestashop using a FTP client to upload all files from backup. In my case the following file had an incomplete file.extension, which is a known FTP problem, though very rare: /admin123/themes/default/template/controllers/products/multishop/check_fields.tp Just rename the template file from .tp to .tpl solved the problem (SOLVED). Link to comment Share on other sites More sharing options...
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