Athletic Hound Posted March 22, 2014 Share Posted March 22, 2014 Hello, I am not able to log in to the back office of my shop. When I input my information, the "log in" button gets no response at all. I have tried it on Safari, Google Chrome, Firefox on a Mac running Mavericks with no resolve. I get the same response in all browsers even though I cleared the cache and pressed command-R. Please help. Link to comment Share on other sites More sharing options...
vekia Posted March 22, 2014 Share Posted March 22, 2014 Hello, I am not able to log in to the back office of my shop. When I input my information, the "log in" button gets no response at all. I have tried it on Safari, Google Chrome, Firefox on a Mac running Mavericks with no resolve. I get the same response in all browsers even though I cleared the cache and pressed command-R. Please help. hello please turn on browser console (chrome: ctrl+shift+j) and check what's going on when you trying to log in some kind of errors appear there? Link to comment Share on other sites More sharing options...
Athletic Hound Posted March 22, 2014 Author Share Posted March 22, 2014 I press ctrl+shift+j and nothing happens. I press flower+shift+j (Mac) and I get the downloads folder... Link to comment Share on other sites More sharing options...
Athletic Hound Posted March 22, 2014 Author Share Posted March 22, 2014 I click on "forgot password" and I get a plain white box... Link to comment Share on other sites More sharing options...
Athletic Hound Posted March 22, 2014 Author Share Posted March 22, 2014 I am using the same link to the back office as I did when I was on the previous version. This automatically brings up my username and password that was saved on my keychain. For 1.6 is there perhaps a new link that I should be going to? myshop.com/psadmin for example? When I do that it brings me to the same link as above but maybe I would have to clear this?? Just curious... I have cleared browser cache on numerous occasions by the way Link to comment Share on other sites More sharing options...
vekia Posted March 22, 2014 Share Posted March 22, 2014 ctrl+shift+j is for chrome browser, you use chrome? Link to comment Share on other sites More sharing options...
Athletic Hound Posted March 22, 2014 Author Share Posted March 22, 2014 I use Safari mostly but I do have Chrome installed on my computer. I opened Chrome and did what you told me to do above but I get no response, nothing happens... Link to comment Share on other sites More sharing options...
Athletic Hound Posted March 22, 2014 Author Share Posted March 22, 2014 I opened up Javascript console and this is the message I got when I get to the admin login page: Denying load of chrome-extension://nggibpkldeegooaoeafiingedpapjifl/jquery-1.10.2.min.map. Resources must be listed in the web_accessible_resources manifest key in order to be loaded by pages outside the extension. index.php?controller=AdminLogin&token=2cb7e94ad999d0694927bca8ee32bfdb:1 Uncaught TypeError: Cannot read property '0' of null videodownload.js:5 Link to comment Share on other sites More sharing options...
Athletic Hound Posted March 23, 2014 Author Share Posted March 23, 2014 Can someone help me please???? Link to comment Share on other sites More sharing options...
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