Eugenetis Posted March 5, 2014 Share Posted March 5, 2014 Hello! I am facing the following problem: After my customers do the final click for the registration in my store and as well after they click "confirm the order" they need to wait for 1-2 minutes until the page will refresh. In the end they got the needed result, but it is unacceptably long. Probably it is somehow correlated with mailing system...so I am proving info on that: my mail accounts work on Google Apps for business, so everything is linked with it. My server works fine. I will appreciate any help to understand what is the trouble and how to fix it. Thank you in advance! PS 1.5.5 Link to comment Share on other sites More sharing options...
Eugenetis Posted March 6, 2014 Author Share Posted March 6, 2014 In addition: In email configuration menu the following options chosen: php mail() function and sending mails in both html and text formats. Tried to send a test mail, it took about one minute to send. Does anybody have any ideas? Link to comment Share on other sites More sharing options...
vekia Posted March 6, 2014 Share Posted March 6, 2014 hello have you got access, to mysql long queries log? if i were you,i will ask your hoster about it it's worth to check it due to the fact, that long waiting time can be related to some time consuming queries Link to comment Share on other sites More sharing options...
Eugenetis Posted March 6, 2014 Author Share Posted March 6, 2014 hello have you got access, to mysql long queries log? if i were you,i will ask your hoster about it it's worth to check it due to the fact, that long waiting time can be related to some time consuming queries Thank you for your reply! I am new to all this stuff, so I need to ask some nooby questions: 1. Do you mean I should just contact my hoster and tell them about the issue? If yes, then I did it, we ran a dosen of tests, reports, etc. Everything seems to be fine. Or should I ask about mysql long queries log? 2. I have a full access to everything, but actually I dont know how to fing this mysql long queries log. Could you give me a tip, please? Thank you! Link to comment Share on other sites More sharing options...
Eugenetis Posted March 6, 2014 Author Share Posted March 6, 2014 hello have you got access, to mysql long queries log? if i were you,i will ask your hoster about it it's worth to check it due to the fact, that long waiting time can be related to some time consuming queries Hi again! I checked with Google Apps Support, we made some tests, and the problem is in mailing route. Somehow after a customer confirm any operation that is supposed to send email to him, this email goes through some localhost to my server, then to google, etc. The delay is exactly 60 sec on first step (from localhost to my server), then the overall delay is only 1 sec. Do you have any ideas where in Presta that strange localhost can be noticed (writen, set up)? Probably some kind of wrong settings could be made when developing my store... Thank you! Link to comment Share on other sites More sharing options...
vekia Posted March 6, 2014 Share Posted March 6, 2014 well, to be honest, i think that problem is probably somewhere else, prestashop is not connected with SMTP mail delivery system, it just uses mail function to create mail, all other stuff related to delivery message is based on server software totally not related to prestashop. you can try it with diferent email in your settings, just try to use different email address, will see if the problem is related to google apps Link to comment Share on other sites More sharing options...
desmowow Posted November 20, 2014 Share Posted November 20, 2014 Hi, I have the same problem but I don't use Google apps. Any suggestion? Link to comment Share on other sites More sharing options...
srostagno Posted December 16, 2016 Share Posted December 16, 2016 Hello, any news on the solution for this? I'm having the same problem. Link to comment Share on other sites More sharing options...
Corvo36 Posted January 23, 2017 Share Posted January 23, 2017 Same problem. Link to comment Share on other sites More sharing options...
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