wilson113311 Posted February 25, 2014 Share Posted February 25, 2014 Hi I am having a bit of trouble with PayPal taking the delivery address and not the billing address as you would think it would take is there an easy way to fix this as it is causing problems when trying to process payment. Any help is appreciated, Regards Jack Link to comment Share on other sites More sharing options...
bellini13 Posted February 26, 2014 Share Posted February 26, 2014 any reason you believe Paypal would want the invoice address? Usually paypal wants the shipping address so it can enforce seller and buyer protection, by ensuring the product is shipped to the paypal confirmed address Link to comment Share on other sites More sharing options...
wilson113311 Posted February 26, 2014 Author Share Posted February 26, 2014 Hi Bellini, Many of our customers want to ship to a different address and use personal cards which are registered to there home address. Is this something which can be changed? Thanks Link to comment Share on other sites More sharing options...
bellini13 Posted February 27, 2014 Share Posted February 27, 2014 but you still have not explained why you think paypal would want a billing address. what does Paypal have to do with your personal cards? Link to comment Share on other sites More sharing options...
wilson113311 Posted February 27, 2014 Author Share Posted February 27, 2014 When a customer pays through my site using paypal they can choose to have a billing address and a delivery address for there items. Paypal though takes the delivery address instead of the billing address which is where the card holder with have there card registered. So with paypal taking the delivery address where the card is not registered paypal will then not take the payment due to the wrong address been taken into paypal screen from my prestashop site does this make sense? Link to comment Share on other sites More sharing options...
bellini13 Posted February 27, 2014 Share Posted February 27, 2014 Typically payments through Paypal do not involve credit card holder information. The Paypal customer logs into their paypal account, and determines the funding source (paypal balance, credit card, bank account etc..) Are you using paypal pro or another module where credit card information is captured? Link to comment Share on other sites More sharing options...
wilson113311 Posted February 27, 2014 Author Share Posted February 27, 2014 If you take a look at my site www.tillrollshop.com and look at the registration process you may be able to understand more. Once you have entered all your info into the prestashop site you then get a link to click to pay via your card through PayPal I hope this makes sense I believe this will be scaring customers away so I need to have this sorted. Link to comment Share on other sites More sharing options...
bellini13 Posted February 27, 2014 Share Posted February 27, 2014 what paypal module are you using for payment? Link to comment Share on other sites More sharing options...
wilson113311 Posted February 28, 2014 Author Share Posted February 28, 2014 Hi I am using the free PayPal module downloaded directly from Prestashop Addons. Link to comment Share on other sites More sharing options...
bellini13 Posted February 28, 2014 Share Posted February 28, 2014 paypal usa? paypal europe? something else? what version? Link to comment Share on other sites More sharing options...
wilson113311 Posted February 28, 2014 Author Share Posted February 28, 2014 I am in the uk. Sorry forgot to mention that. Is this something you can help with? Really Struggling now Link to comment Share on other sites More sharing options...
bellini13 Posted March 1, 2014 Share Posted March 1, 2014 look, i am trying to help you, but you keep ignoring my questions. i'll give this one my try. What Paypal module are you using, and what version of the module? What version of Prestashop? Link to comment Share on other sites More sharing options...
wilson113311 Posted March 1, 2014 Author Share Posted March 1, 2014 Sorry I hadn't realised I had missed one of your questions my prestashop version is 1.5.6.1 and my paypal version is 3.6.5 I am using this in the UK. I appreciate the help you are giving a lot. Link to comment Share on other sites More sharing options...
bellini13 Posted March 1, 2014 Share Posted March 1, 2014 ok, so i'll assume that is the latest version of the Paypal Europe module. Next, look at the module configuration, and let me know which solution you are using 1) Website Payments Standard 2) Website Payments Pro Hosted 3) Express Checkout Then under the configuration options, are you... 1) Offering express checkout? Yes or No? 2) Payment Type... is it "direct sales" or "authorization/manual capture"? Link to comment Share on other sites More sharing options...
wilson113311 Posted March 1, 2014 Author Share Posted March 1, 2014 I am using websites payment standard. Express checkout is selected as yes and the payment type is down as direct sales. Again thank you. Link to comment Share on other sites More sharing options...
bellini13 Posted March 2, 2014 Share Posted March 2, 2014 please provide a screen shot showing where you believe Paypal is using the shipping address as the billing address. In the configuration you are using, the customer has to log into the Paypal account and choose which funding account to use. Or if you allow Paypal to take credit cards without the customer having a Paypal account, then the customer would have to provide their credit card information directly to Paypal. I'm not sure I understand where your shipping address is being used as a billing address... Link to comment Share on other sites More sharing options...
wilson113311 Posted March 2, 2014 Author Share Posted March 2, 2014 Hi, I have attached you some screen shots of the process I take, to show you what I mean about the delivery address. I hope this helps and I am allowing my customers to process orders without having a PayPal account I think I am going to have to set up another method of payment to get around this problem. Link to comment Share on other sites More sharing options...
bellini13 Posted March 3, 2014 Share Posted March 3, 2014 So as I previously stated, using Paypal express checkout does not allow you to send a shipping and billing address to Paypal. According to the following URL, Paypal does not support sending a billing address and a shipping address, and they only expect and allow the merchant to send a shipping address. Paypal deals directly with the customer regarding their payment account, and will use the shipping address as the default billing address, allowing the customer to change it. http://docs.shopify.com/support/settings/checkout-and-payment/with-paypal-why-is-the-shipping-address-sent-but-not-the-billing-one You can perform additional google searches on the issue for yourself Now you can customize your version of Paypal module so it always sends the Prestashop invoice address, however I would not suggest doing this, especially if you are shipping physical tangible items to the customer. You will likely lose your seller protection because Paypal will no longer have the shipping address provided to Prestashop. Lastly, this is only an issue when the customer does not have a Paypal account, and is checking out as a guest on Paypal website. Is it really a big deal for these "guest" customers to change their information when paying? Is it worth losing your seller protection? Link to comment Share on other sites More sharing options...
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