J.Sahu Posted January 27, 2014 Share Posted January 27, 2014 I'm using PrestaShop 1.5.5. From Some days I's experiencing problem while updating a product or saving a product. Initially it was 500 internal server error. Even if that problem exists I clear my cache every time to solve that issue for temporary period. Now I'm getting a new kind of error. Please have a look on the screen shot. Every suggestion is welcome and appreciable. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 27, 2014 Share Posted January 27, 2014 did you turn on errors when this problem happens? Link to comment Share on other sites More sharing options...
J.Sahu Posted January 27, 2014 Author Share Posted January 27, 2014 (edited) yes but no luck. now a new problem is occurring. Though my sql server setting are alright and it loads the right page but sometimes gives this error "Link to database cannot be established: SQLSTATE[HY000] [2003] Can't connect to MySQL server on 'internal-db.s169914.gridserver.com' (4)" Please help the website is down and I'm undone Edited January 27, 2014 by J.Sahu (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 27, 2014 Share Posted January 27, 2014 are you using file cache/apc/memcache? if so disable that cache and try again. Link to comment Share on other sites More sharing options...
J.Sahu Posted January 27, 2014 Author Share Posted January 27, 2014 (edited) There is no APC or memcache in my cache folder. I've disabled all caching system only smarty cache is enabled. The website is www.allworldfurniture.com. I don't know but why the script is taking so much time to execute. Edited January 27, 2014 by J.Sahu (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 27, 2014 Share Posted January 27, 2014 wow..I am sure this is very frustrating for you...the shop is up and I like what you have done. As for the mysql, this would probably be an issue with your hosting, you should contact them to see if they can be of any assistance. quick question: are you duplicating a product then try to work with it or are you creating a new product? I'm afraid (for me any way) that without ftp/back office etc. this will be difficult (for me) to help resolve. Have you considered using paid job post to get someone to help with this? I don't do any private work but suggest for example bellini13 who has very reasonable rates. I'm sure there are others as well. Link to comment Share on other sites More sharing options...
J.Sahu Posted January 27, 2014 Author Share Posted January 27, 2014 (edited) Thank You for your kind suggestion. Let me ask the host provider first if they give any +ve response then I'll go for that else I'll ask someone to help me by posting the job. Thank you for your help and suggestion again. Lemme see . It is really annoying to see that after doing a lot of work you stuck at a point with no clue and unexpected results. Edited January 27, 2014 by J.Sahu (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 27, 2014 Share Posted January 27, 2014 Thank You for your kind suggestion. Let me ask the host provider first if they give any +ve response then I'll go for that else I'll ask someone to help me by posting the job. Thank you for your help and suggestion again. Lemme see . It is really annoying to see that after doing a lot of work you stuck at a point with no clue and unexpected results. yes, it is a nice site but there are many facets of websites that one must learn...it's a labor of love Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now