renanmota Posted November 29, 2013 Share Posted November 29, 2013 Hello, I have a serious problem in my store. Performance is ok until a product is added to cart when logged. The problem does not happen If you add a product to cart and you are not logged in. Or there's no product in the cart when logged. The strange thing is that every shop is very slow. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 try this,if you are running ps stats, can you disable them and check your logged on add to cart spped? ...and please tell us your ps version.. Link to comment Share on other sites More sharing options...
renanmota Posted November 29, 2013 Author Share Posted November 29, 2013 How can i disable ps stats? URL: www.cuecastore.com.br Version: 1.4.7.3 To reproduce error, login with: user: [email protected] pass: ref321 Then try add a product to cart. Right now will be slow. After the product added to cart, browsing is slow throughout the store. Thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 there is some issue with the exchange of ssl keys and/or server keep-alive issue. but certainly there is an issue with your shop running in https. I would contact my hosting provider and ssl certificate issuer. Link to comment Share on other sites More sharing options...
renanmota Posted November 29, 2013 Author Share Posted November 29, 2013 thanks for the quick response.But disabling ssl in prestashop should not have a good performance? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 thanks for the quick response. But disabling ssl in prestashop should not have a good performance? performance, if associated to ssl, which it appears to be, can be tested by turning off ssl in back office...back office--preferences-->general disable ssl and see if the speed for logged and non-logged is the same... Link to comment Share on other sites More sharing options...
renanmota Posted November 29, 2013 Author Share Posted November 29, 2013 I tested the logged performance is much worse than not logged. But the strange thing is that it only gets bad when I'm logged and any product in cart.If you were logged without product in cart - ok.If you have product in the cart without being logged - okIf you are logged in and with product in cart - bad Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 it starts getting 'real' slow after add to cart as it takes you to check out...which enters https what is your payment method? do they require ssl to enter their payment gateway? Link to comment Share on other sites More sharing options...
renanmota Posted November 29, 2013 Author Share Posted November 29, 2013 I use Cielo, its requires SSL. But even i turning off ssl, the problem persist. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 you shop is very slow for me even without ssl, I am in the midwest US. and now when I test...it is much 'faster' than when you had ssl...so I don't agree with your previous statement that it is the same. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 here is a good article on how you can improve ssl performance..if you need help I would contact the hosting company http://maanasroyy.wordpress.com/2012/05/05/apache-performance-tuning-keepalive-to-remove-latency/ Link to comment Share on other sites More sharing options...
renanmota Posted November 29, 2013 Author Share Posted November 29, 2013 I can see more difference when I add product to cart. If I'm logged takes more than 20 secondsIf I'm not logged takes 2 seconds Listing abandoned carts on backoffice is very slow too, even cleaning ps_carts, ps_discounts and ps_products. Listing orders on backoffice is much faster. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 29, 2013 Share Posted November 29, 2013 took the same amount of time for either when I tested with ssl off.. sorry I can not help more than that... other than because you use a ccTLD, you can host shop anywhere as there is no seo penalty for having a non-Brazilian IP address Link to comment Share on other sites More sharing options...
renanmota Posted November 29, 2013 Author Share Posted November 29, 2013 Thank you so much. I'm testing and debugging to find problem. Tks 1 Link to comment Share on other sites More sharing options...
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