ujwachuku Posted November 25, 2013 Share Posted November 25, 2013 Hello, I am running prestashop 1.5.6.0. I installed the mail alerts module (v2.5) and ran a test order with my alternate email address as the customer email and my proper email as the merchant email address. Well, the customer emails are successfully delivered. However, the merchant emails are not. Please, how do I resolve this issue? Link to comment Share on other sites More sharing options...
vekia Posted November 26, 2013 Share Posted November 26, 2013 hello have you tried with different email address or also with different mailing method? (smtp/mail) ? Link to comment Share on other sites More sharing options...
ujwachuku Posted November 26, 2013 Author Share Posted November 26, 2013 Hi Vekia, I have tried with different email addresses but I have do not seem to be able to configure SMTP with the service that I am using (1and1 hosting). Sorry for the delay in getting back to you. Please how do we proceed? Link to comment Share on other sites More sharing options...
vekia Posted November 27, 2013 Share Posted November 27, 2013 have you got possibility to use different mail account? for example google? does the SMTP protocol works on your hosting account? Link to comment Share on other sites More sharing options...
ujwachuku Posted November 27, 2013 Author Share Posted November 27, 2013 Hi Vekia, I just dug into my hosting account and found the SMTP settings which I put into Prestashop and it worked. Thanks for all the help. You guys are great. Take care and all the best. Link to comment Share on other sites More sharing options...
vekia Posted November 27, 2013 Share Posted November 27, 2013 glad to hear that it works for you now i marked this topic as [solved] with regards, Milos Link to comment Share on other sites More sharing options...
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