pallk Posted November 12, 2013 Share Posted November 12, 2013 Hi I am having problems on ver -1.5.6 - 1. A blank screeen shows up when adding a customer group. 2. On Clicking positions its shows a blank screen. Please help. Regards Pall Link to comment Share on other sites More sharing options...
vekia Posted November 12, 2013 Share Posted November 12, 2013 1) blank screen means that you've got some kind of parse errors there (or database exceptions). please turn on error reporting then instead of blank page you will see error code (what and where doesnt work) 2) the same as above Link to comment Share on other sites More sharing options...
pallk Posted November 13, 2013 Author Share Posted November 13, 2013 (edited) Hi Vekia, Thanks for your reply. I did the above as you mentioned and now the following errors are shown: 1. Fatal error: Out of memory (allocated 18087936) (tried to allocate 4864 bytes) in ROOT/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 2627 2. Fatal error: Out of memory (allocated 18087936) (tried to allocate 19456 bytes) in ROOT/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 3190 Can you please suggest a Solution. Regards Pall Edited November 13, 2013 by pallk (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted November 13, 2013 Share Posted November 13, 2013 error you've got mean that you exceeded available resources on your hosting plan. do you know something about limits on you hosting account? how many customers you've got? how many categories you've got? Link to comment Share on other sites More sharing options...
pallk Posted November 13, 2013 Author Share Posted November 13, 2013 Hi Vekia, I have hosted with company - hostso on an unlimited plan . 1. I have just started this site ....these errors are shown just after installation. 2. Is there a way I can increase the memory my self ? Thanks Pall Link to comment Share on other sites More sharing options...
vekia Posted November 13, 2013 Share Posted November 13, 2013 so it isn't unlimited plan as they say 2. if you've got possibility to modify php.ini file - yes, you've got possibility let me know if you can do it Link to comment Share on other sites More sharing options...
pallk Posted November 13, 2013 Author Share Posted November 13, 2013 Hi Vekia, 1. I have spoken to hosting company and they seem to have increased the memory but I am not sure how much. 2. I am not sure how to have access to php.ini file - Can u guide ? Thanks Pallav Link to comment Share on other sites More sharing options...
vekia Posted November 13, 2013 Share Posted November 13, 2013 1) in error code you've got information about memory limit in bytes (allocated 18087936) (tried to allocate 19456 bytes) if you will send this info to your customer they will know how many memory you need 2) everything depends on yout hosting configuraiton, sometimes this file is accesible from FTP (main root directory) or from hosting control panel (like in aruba.it) Link to comment Share on other sites More sharing options...
pallk Posted November 13, 2013 Author Share Posted November 13, 2013 Hi Vekia, Thanks for your help and support in solving the issue, after the memory was adjusted by hosting providers, the site is working. your advice was really helpful. In due course I will learn how to search for the php.ini file. Regards Pall Link to comment Share on other sites More sharing options...
vekia Posted November 13, 2013 Share Posted November 13, 2013 thank you for information that everything works for you glad to hear that i could help a little i marked this topic as [solved] with regards, Milos Link to comment Share on other sites More sharing options...
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