bedazzledlights Posted September 12, 2013 Share Posted September 12, 2013 Hello, I wanted to create vouchers for my site but when I click on 'add new' in cart rules I get a blank page. The same happens in catalog price rules. I'm using PS 1.5.4. Does anyone know why this is happening or better yet how I might fix it? Thanks in advance for your suggestions. Link to comment Share on other sites More sharing options...
vekia Posted September 12, 2013 Share Posted September 12, 2013 if you've got white blank page, you have to run error reporting mode. after that - you will see error messages (what and where doesnt work) how to turn on error reporting open config/defines.inc.php find this line define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 16, 2013 Author Share Posted September 16, 2013 Okay, I did that. Is there somewhere I go to see the errors listed? Link to comment Share on other sites More sharing options...
vekia Posted September 16, 2013 Share Posted September 16, 2013 now try to create new voucher code, instead of "blank page" you will se "blank page" with message about place, where error occured Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 17, 2013 Author Share Posted September 17, 2013 Here is the error message I received: Fatal error: Uncaught exception 'SmartyCompilerException' with message 'Syntax Error in template "/home1/bedazzl4/public_html/bladmin2013/themes/default/template/controllers/cart_rules/informations.tpl" on line 25 "<p class="preference_description">{l s='Caution! The rule will automatically be applied if you leave" - Unexpected "'"' in /home1/bedazzl4/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php:665 Stack trace: #0 /home1/bedazzl4/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php(3144): Smarty_Internal_TemplateCompilerBase->trigger_template_error() #1 /home1/bedazzl4/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php(3209): Smarty_Internal_Templateparser->yy_syntax_error(10, ''') #2 /home1/bedazzl4/public_html/tools/smarty/sysplugins/smarty_internal_smartytemplatecompiler.php(105): Smarty_Internal_Templateparser->doParse(10, ''') #3 /home1/bedazzl4/public_html/tools/smarty/sysplugins/sma in /home1/bedazzl4/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 665 Do you know what this means? Hopefully it is fixable! Link to comment Share on other sites More sharing options...
vekia Posted September 17, 2013 Share Posted September 17, 2013 hello it's really weird that you've got issue in this file. It looks like your admin template file doesn't work well. can you show how the file contents: /home1/bedazzl4/public_html/bladmin2013/themes/default/template/controllers/cart_rules/informations.tpl looks like? Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 17, 2013 Author Share Posted September 17, 2013 Sure, here it is: <table cellpadding="0" cellspacing="0"> <tr> <td> <label>{l s='Name'}</label> <div class="margin-form"> <div class="translatable"> {foreach from=$languages item=language} <div class="lang_{$language.id_lang|intval}" style="display:{if $language.id_lang == $id_lang_default}block{else}none{/if};float:left"> <input type="text" id="name_{$language.id_lang|intval}" name="name_{$language.id_lang|intval}" value="{$currentTab->getFieldValue($currentObject, 'name', $language.id_lang|intval)|escape:html:'UTF-8'}" style="width:400px" /> <sup>*</sup> </div> {/foreach} </div> <p class="preference_description">{l s='This will be displayed in the cart summary, as well as on the invoice.'}</p> </div> <label>{l s='Description'}</label> <div class="margin-form"> <textarea name="description" style="width:80%;height:100px">{$currentTab->getFieldValue($currentObject, 'description')|escape}</textarea> <p class="preference_description">{l s='For your eyes only. This will never be displayed to the customer.'}</p> </div> <label>{l s='Code'}</label> <div class="margin-form"> <input type="text" id="code" name="code" value="{$currentTab->getFieldValue($currentObject, 'code')|escape}" /> <a href="javascript:gencode(8);" class="button">{l s='(Click to generate random code)'}</a> <p class="preference_description">{l s='Caution! The rule will automatically be applied if you leave Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 18, 2013 Share Posted September 18, 2013 can you post the results of the following back office-->advanced parms-->config information http://screencast.com/t/5YBUfYLhoEhF if magic quotes is on, see this post, else I don't know http://www.prestashop.com/forums/topic/202849-solved-need-help-with-magic-quotes-prestashop-version-152/?do=findComment&comment=1002521 Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 19, 2013 Author Share Posted September 19, 2013 Sure here it is: This information must be provided when you report an issue on our bug tracker or forum. Information about your configuration. Server information Server information: Linux #1 SMP Thu Mar 7 15:58:33 EST 2013 x86_64 Server software version: Apache PHP version: 5.2.17 Memory limit: 128M Max execution time: 30 Database information MySQL version: 5.5.33-log MySQL engine: InnoDB Tables prefix: ps_ Store information PrestaShop version: 1.5.4.0 Shop URL: https://www.bedazzlelights.com/ Current theme in use: corppro Mail configuration Mail method: You are using the PHP mail function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Check your configuration Required parameters: OK Optional parameters: Please fix the following error(s) magicquotes List of changed files Changed/missing files have been detected. 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modules/blocksharefb/blocksharefb.tpl modules/blocksharefb/index.php modules/blocksocial/blocksocial.php modules/blocksocial/blocksocial.tpl modules/blocksocial/index.php modules/blocktags/blocktags.css modules/graphartichow/artichow/cache/Abel modules/graphartichow/artichow/cache/Albert modules/graphartichow/artichow/cache/Example-006 modules/graphxmlswfcharts/xml_swf_charts/charts.txt modules/homefeatured/homefeatured.css modules/productcomments/productcomments.tpl modules/productcomments/tab.tpl modules/productcomments/js/jquery.textareaCounter.plugin.js modules/sendtoafriend/sendtoafriend.css modules/shopimporter/ajax.php modules/shopimporter/shopimporter.js modules/shopimporter/shopimporter.php Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 19, 2013 Author Share Posted September 19, 2013 How would I turn off magic quotes? Link to comment Share on other sites More sharing options...
vekia Posted September 19, 2013 Share Posted September 19, 2013 hello magic_quotes feature are deprecated, so in my opinion you should turn it off Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 20, 2013 Share Posted September 20, 2013 as the previous post link states, turning off magic quotes 'should' solve your issue. If you do not know how it's best to search for the answer outside of ps as it's a server config issue and you will get better examples. I suggest talking to your hosting provider if you have troubles doing it yourself. Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 20, 2013 Author Share Posted September 20, 2013 Well, I turned off magic quotes, but I still get a blank page. Any other ideas??? Link to comment Share on other sites More sharing options...
bedazzledlights Posted September 21, 2013 Author Share Posted September 21, 2013 Since I still can't get the cart rules to work, does anyone know if there are any modules I can add that will do the same thing for me? Or will I still have this issue? I really need to use voucher codes for marketing, and I'm desperate to find a solution. Link to comment Share on other sites More sharing options...
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