bluberry Posted September 7, 2013 Share Posted September 7, 2013 Hello, Today I have noticed that my shop logo is missing in the email message (there is white box with "X" inside it and the name of the shop). I have checked also many previous mails that I received for testing purposes, and even that month ago there was my shop logo, now when I open old emails logo is also missing. Website and invoices logos are working properly. 1 Link to comment Share on other sites More sharing options...
vekia Posted September 7, 2013 Share Posted September 7, 2013 can you show path to the this logo ? (copy it from email) then we will see what's going on there Link to comment Share on other sites More sharing options...
bluberry Posted September 7, 2013 Author Share Posted September 7, 2013 Url to the image looks like that: "https://mail.google.com/mail/u/0/?ui=2&ik=6b4008d22a&view=att&th=140f80e6628e5541&attid=0.1&disp=emb&zw&atsh=1" It seems that there should have been file attached with the logo, but month ago there were no files attached and it was working... Link to comment Share on other sites More sharing options...
bluberry Posted September 17, 2013 Author Share Posted September 17, 2013 Any solution? Link to comment Share on other sites More sharing options...
Denys06 Posted November 12, 2013 Share Posted November 12, 2013 (edited) Up please I have the same problem with my mails into gmail. In source I have the logo link : src="cid:swift-1384271956528250544dae2.0@www.*MYSITE*.com" (i have change *mysite*)How can we fix the bug please ? Edited November 12, 2013 by Denys06 (see edit history) Link to comment Share on other sites More sharing options...
Vivek Reddy Posted May 4, 2015 Share Posted May 4, 2015 I have the exact same problem. Has anyone figured out a solution to this problem? Please help. Link to comment Share on other sites More sharing options...
steveroberts Posted June 10, 2015 Share Posted June 10, 2015 I have created a post for this, but also seen the issue here.Is anyone / prestashop able to fix this issue? or does anyone have a fix? Thank you Link to comment Share on other sites More sharing options...
unlimitedgrain Posted June 11, 2015 Share Posted June 11, 2015 Did you check the translations (email translations) it is using the right links? You can compare with other emails where all is good. good luck! Link to comment Share on other sites More sharing options...
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