scenteddelights Posted July 22, 2013 Share Posted July 22, 2013 Afternoon, i'm editing my site and i wanted to adjust some positions and when i select the module positions tab in the control panel it "i guess" doesn't load, its just a white internet page. I've never seen anything like it, i have cleared my cache and history and all and still comes up white, i have also rebooted my pc. i have the address bar at the top, and i get hit the back button and i'm still in my control panel. Anyone have this happen yet? Thanks Link to comment Share on other sites More sharing options...
Jiten rash (away) Posted July 22, 2013 Share Posted July 22, 2013 go to advance parameter performance Debug console Do not open console Open console with URL parameter (SMARTY_DEBUG) Always open console tick on always open console please paste site url here Link to comment Share on other sites More sharing options...
Jiten rash (away) Posted July 22, 2013 Share Posted July 22, 2013 go to admin advance parameter Debug console Do not open console Open console with URL parameter (SMARTY_DEBUG) Always open console click always open on console Link to comment Share on other sites More sharing options...
vekia Posted July 22, 2013 Share Posted July 22, 2013 i think that you should run store in dev mode. Just turn error reporting on then try to open your back office page which isn't loading, then - if any error appears - please paste it here we will try to debug it Link to comment Share on other sites More sharing options...
scenteddelights Posted July 23, 2013 Author Share Posted July 23, 2013 ok clicked on Always open console , and went back to the page and nothing happened tried to do what you said vekia but there is not file to select to turn on my errors, did a search for that file too through them all and got nothing. however under performance i do have some warnings. There are 3 warnings. Hide warning To use Memcached, you must install the Memcache PECL extension on your server. http://www.php.net/manual/en/memcache.installation.php To use APC, you must install the APC PECL extension on your server. http://php.net/manual/en/apc.installation.php To use Xcache, you must install the Xcache extension on your server. http://xcache.lighttpd.net does this mean anything Link to comment Share on other sites More sharing options...
El Patron Posted July 23, 2013 Share Posted July 23, 2013 ok clicked on Always open console , and went back to the page and nothing happened tried to do what you said vekia but there is not file to select to turn on my errors, did a search for that file too through them all and got nothing. however under performance i do have some warnings. There are 3 warnings. Hide warning To use Memcached, you must install the Memcache PECL extension on your server. http://www.php.net/m...nstallation.php To use APC, you must install the APC PECL extension on your server. http://php.net/manua...nstallation.php To use Xcache, you must install the Xcache extension on your server. http://xcache.lighttpd.net does this mean anything it states 'to use', so not to worry...try this you need to get the error information from that page http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/ Link to comment Share on other sites More sharing options...
scenteddelights Posted July 23, 2013 Author Share Posted July 23, 2013 That link worked great thanks, Here is the error that i'm recieving Fatal error: Cannot redeclare class Utils in /home/apex2012/public_html/modules/prediggo/classes_prediggo/Utils.php on line 14 Link to comment Share on other sites More sharing options...
Jiten rash (away) Posted July 23, 2013 Share Posted July 23, 2013 first uninstall the module prediggo and see Link to comment Share on other sites More sharing options...
vekia Posted July 23, 2013 Share Posted July 23, 2013 hello iny my first post i suggested you to run store under dev mode problem is related to the module somewhere in the code you've got doubled include or require of the file Utils.php. i think that you should check it, if so - change it to require_once or if you don't want to use this addons - just disable it as jitenx suggested Link to comment Share on other sites More sharing options...
scenteddelights Posted July 24, 2013 Author Share Posted July 24, 2013 Uninstalling did it. I thank you all for the quick help Link to comment Share on other sites More sharing options...
Jiten rash (away) Posted July 24, 2013 Share Posted July 24, 2013 aee u don? site ur plz Link to comment Share on other sites More sharing options...
vekia Posted July 24, 2013 Share Posted July 24, 2013 but this module is necessary for you? Link to comment Share on other sites More sharing options...
scenteddelights Posted July 25, 2013 Author Share Posted July 25, 2013 not sure if i need it, not even sure what it does. my site url is www.ScentedDelightCandles.com Link to comment Share on other sites More sharing options...
vekia Posted July 25, 2013 Share Posted July 25, 2013 thanks for information im going to mark this thread as [solved] thanks for your patience in this case happy selling Link to comment Share on other sites More sharing options...
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