CPace Posted July 6, 2013 Share Posted July 6, 2013 Hi, in the Prestashop backend control panel for my page whenever I click the tab "Catalog" and then "Products" it just sits there loading forever until finally displaying a blank white screen with no errors. All of the other tabs and pages work just fine except for this one. Any ideas of what's wrong? Link to comment Share on other sites More sharing options...
Paulito Posted July 6, 2013 Share Posted July 6, 2013 Good morning Go to your cpanel/ftp and find: public_html/yourtheme.xxx/config/defines.inc.php You will see in this file: /* Debug only */ define('_PS_MODE_DEV_', false); if (_PS_MODE_DEV_) change the false to true and save, then go back to your back office and see what errors are appearing, if any, and post them back on the forum Hope this helps Paul Link to comment Share on other sites More sharing options...
jojopais Posted July 7, 2013 Share Posted July 7, 2013 This just started happening today to the shop I am building. Everything was fine yesterday. I had one new product showing on the homepage yesterday and today it was gone. So when I went into the BO and went to categories - products I get a blank page. So I did what you suggested: "Go to your cpanel/ftp and find: public_html/yourtheme.xxx/config/defines.inc.php You will see in this file: /* Debug only */ define('_PS_MODE_DEV_', false); if (_PS_MODE_DEV_) change the false to true and save, then go back to your back office and see what errors are appearing, if any, and post them back on the forum" Here is the Error I got: Fatal error: Class 'ImageManager' not found in /home/xxxxxxxx/public_html/shop.lilangelpetboutique.com/classes/helper/HelperList.php Is this repairable? My shop url is : shop.lilangelpetboutique.com Thanks, Jo Link to comment Share on other sites More sharing options...
Dh42 Posted July 7, 2013 Share Posted July 7, 2013 Look in you /classes directory and check and see if you have the imagemanager.php file. If not upload it from an unzipped version of prestashop. Link to comment Share on other sites More sharing options...
jojopais Posted July 7, 2013 Share Posted July 7, 2013 Thank you! The imagemanager.php file was there but it was empty. So I deleted it and uploaded the file from an unzipped Prestashop folder and it worked! Thank you so much! Jo shop.lilangelpetboutique.com Link to comment Share on other sites More sharing options...
jojopais Posted July 7, 2013 Share Posted July 7, 2013 Actually I can get into the BO products page but, the new products do not show on the home page which yesterday they did, so there still may be something wrong. Is there another file I may need to fix. Thanks in advance, Jo shop.lilangelpetboutique.com Link to comment Share on other sites More sharing options...
Dh42 Posted July 7, 2013 Share Posted July 7, 2013 Great I am glad that fixed your first problem. The "newness" might have timed out on the products. Go to preferences >> products in your back office and extend the time a product is considered new. I think the default is like 10 or 20 days. Link to comment Share on other sites More sharing options...
jojopais Posted July 7, 2013 Share Posted July 7, 2013 You were right! I guess it was just a coincidence that the image disappeared the same time I got the error. Thank you so much again! Jo shop.lilangelpetboutique.com Link to comment Share on other sites More sharing options...
Dh42 Posted July 7, 2013 Share Posted July 7, 2013 No problem, happy selling. Link to comment Share on other sites More sharing options...
CPace Posted July 9, 2013 Author Share Posted July 9, 2013 Look in you /classes directory and check and see if you have the imagemanager.php file. If not upload it from an unzipped version of prestashop. Okay so I replaced the same file but it still is not working. Here is the error I get when turning on debug consol: Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_8.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_9.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_10.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_11.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_12.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_13.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_14.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_15.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_16.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_17.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_18.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_19.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_20.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_21.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_22.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_23.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_24.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_25.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Warning: imagejpeg(): Unable to open '/home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/img/tmp/product_mini_26.jpg' for writing: No such file or directory in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 410 Fatal error: Maximum execution time of 30 seconds exceeded in /home/hsphere/local/home/cpace/pastandpresentsonline1.com/prestashop/classes/ImageManager.php on line 190 Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 9, 2013 Share Posted July 9, 2013 I think you may need to change the permissions of that folder. What is it set to now? Link to comment Share on other sites More sharing options...
CPace Posted July 9, 2013 Author Share Posted July 9, 2013 I think you may need to change the permissions of that folder. What is it set to now? For which folder? Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 9, 2013 Share Posted July 9, 2013 What is your permission set across all folders and files? Also you have a fatal error max_execution time of 30 seconds. You may need more time in order to fetch and generate all the photos. You should contact your Hosting Provider about that fatal error and let us know if they can increase it. Link to comment Share on other sites More sharing options...
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