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Error log says file does not exist, how do I fix problem


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I have been having 404 error when customer tries to login on home page and internal Server error when I am in the back office when I click permissions.

 

I then went to view my error log and this is what I found:

 

[Fri Jun 07 11:01:44 2013] [error] [client 157.55.32.236] File does not exist: /var/chroot/home/content/s/a/h/sahwira/html/robots.txt

[Fri Jun 07 11:59:02 2013] [error] [client 95.57.252.190] [mod_suphp] File does not exist: /var/chroot/home/content/s/a/h/sahwira/html/wp-login.php

[Fri Jun 07 11:59:08 2013] [error] [client 95.57.252.190] File does not exist: /var/chroot/home/content/s/a/h/sahwira/html/administrator

[Fri Jun 07 11:59:12 2013] [error] [client 95.57.252.190] [mod_suphp] File does not exist: /var/chroot/home/content/s/a/h/sahwira/html/admin.php

[Fri Jun 07 12:29:18 2013] [error] [client 123.125.71.116] File does not exist: /var/chroot/home/content/s/a/h/sahwira/html/img/p/51-67-home.jpg

 

How do I fix this?

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creating the robots.txt did not help. When I click home page customer login I get the following:

 

 

We're sorry, but the Web address you entered is no longer available

To find a product, please type its name in the field below

 

Search our product catalog:

home.gif Home

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my error log now has the following message which I get when I try to access permissions in my back office.

Any clues??

 

 

File does not exist: /var/chroot/home/content/s/a/h/sahwira/html/favicon.ico

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  • 3 months later...

Hi Vekia,

 

I get a 500 internal error when clients click on the shopping cart. I also have the error message when I click on: modules, orders, etc. in the back office.

 

I turned debug on and got similar problems like sahwira (robots.txt solved & favicon file solved). I still have the 500 error. I contacted my provider and was told that the best-sellers module was causing the problem. I don't know how to disable the module without using the back-office.

 

When I investigate with Inspector in Firefox, I get two errors. The first one might be the best-sellers module: The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.

 

Thanks in advance for the help!

Edited by fgord (see edit history)
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  • 3 weeks later...

Hi,

 

my shops are down for few hours... in cpanel log I found lots of errors every minute:

Looks like kind of permission problem, but I did not change anything...

 

My shop error log - empty (error reporting turned on)

 

Apache error log:

[sun Sep 29 17:07:27 2013] [error] [client 95.xxx] File does not exist: /home/efunkyba/public_html/pedido-rapido
[sun Sep 29 17:07:22 2013] [error] [client 95.xxx File does not exist: /home/efunkyba/public_html/nuevos-productos
[sun Sep 29 17:07:18 2013] [error] [client 95.xxx] File does not exist: /home/efunkyba/public_html/mi-cuenta
[sun Sep 29 17:07:14 2013] [error] [client 95.2xxx] File does not exist: /home/efunkyba/public_html/mas-vendidos
[sun Sep 29 17:07:09 2013] [error] [client 95.xxx] File does not exist: /home/efunkyba/public_html/autenticacion
[sun Sep 29 17:06:56 2013] [error] [client 66.xxx] File does not exist: /home/efunkyba/public_html/329-1563-home_default
[sun Sep 29 17:06:54 2013] [error] [client 95.xxx] File does not exist: /home/efunkyba/public_html/autenticacion
[sun Sep 29 17:06:38 2013] [error] [client 99.xxx] File does not exist: /home/efunkyba/public_html/45-126-home_01prem, referer: http://mysite.es/
[sun Sep 29 17:06:38 2013] [error] [client 99.xxx] File does not exist: /home/efunkyba/public_html/37-117-home_01prem, referer: http://mysite.es/
[sun Sep 29 17:06:38 2013] [error] [client 99.xxx] File does not exist: /home/efunkyba/public_html/115-510-ho
Edited by bsm (see edit history)
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  • 4 months later...
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